San Francisco’s COVID-19 Response

Updated 4/2/2020 

HSH and its City and non-profit partners are laser focused on providing care for people experiencing homelessness during this public health emergency

COVID-19 and People Experiencing Homelessness

City and County of San Francisco Collaborative Efforts 

  • The Health Officer issued an order prohibiting visitors to community residential facilities in order to protect community members, residents, staff and health care providers from the spread of the virus. Link to the announcement here.
  • Mayor London N. Breed announced that the San Francisco Public Utilities Commission (SFPUC) will no longer shut off water or power for delinquent payments, and that both the SFPUC and the San Francisco Municipal Transportation Agency (SFMTA) will no longer add penalties on to delinquent payments during the City’s Local Emergency response to coronavirus. These actions are part of the City’s response to reduce financial impacts on individuals during the COVID-19 pandemic. Link to the announcement here.
  • Mayor London N. Breed announced a moratorium on residential evictions related to financial impacts caused by COVID-19. The moratorium will prevent any resident from being evicted due to a loss of income related to a business closure, loss of hours or wages, layoffs, or out-of-pocket medical costs caused by the COVID-19 pandemic. Link to the announcement here.
  • San Francisco announced $5 million in new investments, as well as a Public Health Order to protect vulnerable populations who are at risk of becoming ill or dying if they contract COVID-19. These emergency funds and Order will focus on reducing risk of exposure to the virus for the many marginally housed seniors, people with underlying health conditions, and individuals experiencing homelessness, living in shelters, single-room occupancy hotels (SROs), and Permanent Supportive Housing. Link to the announcement here.
  • Mayor London N. Breed toured the Bayview Navigation Center (3/10) to highlight increased steps being taken across the Homelessness Response System and to answer questions of guests staying there.
  • City has deployed handwashing stations throughout San Francisco to complement Pit Stops. Link to the map of locations here.
  • City outreach teams continue to conduct outreach specifically focused on providing education, hygiene supplies and access to those experiencing unsheltered homelessness in San Francisco.
  • City to provide temporary housing for individuals who have tested positive for COVID-19 and do not need to be hospitalized, as well as individuals who have been exposed to the virus and do not have access to adequate shelter due to homelessness or shared living arrangements. Temporary isolation housing will include recreational vehicles (RVs). Auxiliary quarantine housing will include unoccupied residential property. Link to the announcement here.

Public Health Guidance from San Francisco Department of Public Health, State and Federal Officials

Updates on Where to Access Services During COVID-19

  • LinkSF: Connect with Critical and Life-Saving Resources here
  • How to Access Benefits during COVID-19 here
  • San Francisco Human Services Agency Coronavirus Alert here 

HSH Communication to Non-Profit Providers

HSH has been in daily communication with its non-profit providers via email updates, group calls and training for each aspect of the Homelessness Response System impacted by COVID-19.  We are providing those communications here to support other communities working to prepare and respond for COVID and those experiencing homelessness.

COVID Messages to HSH Partners -4.2.20

HSH Shelter Changes Memo 3.25.20

Access Point Important Service Schedule Changes 3.26.20 here 

Homeward Bound Important Service Schedule Changes 3.27.20 here 

COVID + Shelter Case Update 4.2.20 here



Media inquires

Related to COVID-19, contact  

Stay Informed

For the latest news on COVID-19, visit and sign up for the City’s alert service for official updates: text COVID19SF to 888-777.