If you are in need of shelter or services please call 3-1-1
to make a shelter reservation or find a service provider near you.

If you are concerned about a homeless person in San Francisco, call 3-1-1 to make a report. The 3-1-1 staff will talk with you to determine if the call is referred to SF HOT or other emergency response services.

For general information about the department please contact the Department of Homelessness & Supportive Housing at 415-252-3232.  The best way to access services is by calling 3-1-1 or visiting the services pages on this site. 


Media Inquiries

For media inquiries please contact the Communications and Policy Team at 415-252-3232.  Inquiries may also be directed via email:  


Public Records Requests

All public records requests shall be directed to the Public Information Officer in writing who will coordinate the Department’s response.

Requests may be directed to the Custodian of Records via e-mail:

Subpoena Services

The Department of Homelessness and Supportive Housing accepts subpoenas for records and appearances related to official Department business only.  No subpoenas concerning personal matters shall be accepted.

All subpoenas must be served as per the California Evidence Code and cannot be accepted through mail or electronic delivery.

Subpoenas must be served to City Hall, 1 Dr. Carlton B. Goodlett Place, Room 200.

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