HSH uses the Online Navigation and Entry (ONE) System to track client information. The ONE System is our HUD-compliant Homeless Management Information System (HMIS).
HSH is continuing work to expand the functionality of the ONE System. In 2020, HSH completed contract negotiations with our HMIS partner BitFocus to expand the ONE System to include Unit Level Housing Inventory. Completion of this initiative will mark the first time the City has a comprehensive picture of its entire homelessness housing system. This project will enhance the department’s ability to measure impact and monitor performance, including vacancies in our supportive housing portfolio. We anticipate this project to be completed in 2022.