For general inquiries about the department, please contact the Department of Homelessness and Supportive Housing at 628-652-7700 or firstname.lastname@example.org.
Are you experiencing homelessness? Get information about how to access our services.
Do you want to express neighborhood concerns? Learn about our response systems and the best way to get in touch.
For media inquiries, please contact the Communications and Legislative Affairs Team at 628-652-7700. Inquiries may also be directed via email: HSHmedia@sfgov.org
Public Records Requests
All public records requests shall be directed to the Public Information Officer in writing, who will coordinate the Department’s response.
Requests may be directed to the Custodian of Records via e-mail: HSHsunshine@sfgov.org
Participant Grievance Policy
Housing and services providers are required to have an internal grievance procedure through which complaints are handled. Program participants must attempt to resolve the issue by raising the grievance directly with the provider responsible. After a participant has exhausted the agency’s internal grievance procedure, the participant can file a grievance with HSH based on the following grounds: (1) unsatisfactory services or poor treatment, (2) discrimination, and/or (3) unfair procedures.
If a participant has reason to believe they received unsatisfactory services or poor treatment, discrimination occurred, and/or the assessment procedure was unfair, they should file a written grievance which states the following information, if known:
• The type of grievance they are filing,
• Names of all relevant staff involved in the grievance,
• Agency employing the staff, and
• Specific details that resulted in the grievance.
The written grievance should be addressed to the Programs Division Manager. All grievances will be received at: email@example.com
Programs Division Manager: Housing, Coordinated Entry, or Other
Department of Homelessness and Supportive Housing
440 Turk Street
San Francisco, CA 94102
Participant Grievance Policy Spanish
Participant Grievance Policy Chinese
Participant Grievance Policy Tagalog
The Department of Homelessness and Supportive Housing accepts subpoenas for records and appearances related to official Department business only. No subpoenas concerning personal matters shall be accepted.
All subpoenas must be served as per the California Evidence Code and cannot be accepted through mail or electronic delivery.
Subpoenas must be served to City Hall, 1 Dr. Carlton B. Goodlett Place, Room 200.