Families with children under the age of 18 can contact a Coordinated Entry Access Point using the information below to get information about available shelter resources.
If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language. Your call will be returned within one business day. Mobile response teams are available to meet families anywhere in the city who are unable to visit an Access Point.
| Central City Access Point – 37 Grove Street | Monday, Wednesday, Thursday & Friday: 9AM – 5PM Tuesday: 9AM – 12PM Closed the fourth Tuesday, monthly | 415-644-0504 Website |
| Bayview Access Point – 1641 LaSalle Avenue | Monday to Friday: 7AM – 6PM Last Thursday of the month: 7AM – 12PM | 415-430-6320 Website |
| Mission Access Point – 2871 Mission Street | Monday to Friday: 7AM – 5PM Last Thursday of the month: 7AM – 12PM | 415-972-1281 Website |
Access Points are localized community gateways into San Francisco’s Homelessness Response System, which is the overall system of programs and housing opportunities for people experiencing homelessness. These Access Points provide Problem Solving, assessment, prioritization, and referral to shelter, housing, and other community services for San Francisco families experiencing homelessness.
Alternatively, families can also contact SFHOT by following the guidance for adults.
Oasis Family Shelter
Oasis Family Shelter, run by Providence Foundation, is different from our other shelters by design. There is no waitlist for some of the beds, and families seeking these emergency beds services do not go through the Access Points. Placements for the emergency beds are supposed to be immediate so that families can access same day. When someone calls, Providence will only be able to say if they have an opening that day or not, but not when there will be an opening in the future. People will likely need to call back daily until there is an opening. There is always a Providence staff person managing the calls.
- If a family member leaves a message requesting emergency placement during the day and/or swing shift, the phone call is returned within 30 minutes by a Providence staff person managing Emergency Placement referrals.
- If a family member leaves a message during the graveyard shift, the phone call is returned within 8 hours.
All assigned Emergency Placement staff try to make sure that all Emergency Placement calls are answered when they receive a call from a family needing emergency placement.
Call: (415) 368-1798 for services at Oasis Family Shelter.
Space is limited based on availability
Buena Vista Horace Mann Stay-Over Program
The Stay-over Program at Buena Vista Horace Mann is for San Francisco Unified School District students and their families who are experiencing homelessness and are attending San Francisco K-12 public schools (not including charter or private schools).
| Stay Over Program at BVHM 3351 23rd Street | Monday – Friday: 7PM – 7AM Saturday, Sunday & SFUSD Holidays: 24 Hours | 415-857-7710 – Office line 8a -6p 415-879-4316 – Shelter line 6:30p – 7a |