What is Coordinated Entry Administrative Review?
San Francisco’s Department of Homelessness and Supportive Housing (HSH) prioritizes individuals and families for housing based on their barriers to housing, chronicity of homelessness, and vulnerability. Those who are prioritized for housing within the Homelessness Response System are identified as Housing Referral Status.
If an individual experiencing homelessness has participated in Problem Solving and Coordinated Entry at an Adult or Youth Access Point and was not identified as Housing Referral Status despite their high barriers to housing, high vulnerability, and high chronicity of homelessness, their priority status can be reviewed through the Coordinated Entry Administrative Review process.
Who is eligible for Administrative Review?
Administrative Review is available to adults and youth who:
- Completed the Housing Primary Assessment with a Coordinated Entry Access Point; and
- Were not identified as Housing Referral Status based on the assessment; and
- Are unable to adequately self-report their barriers to housing, vulnerability, and chronicity of homelessness, indicating a need to reevaluate their status.
Administrative Review is not currently available for families experiencing homelessness.
Who can initiate an Administrative Review?
Administrative Review can be initiated by a case manager, clinician, or provider working closely with the individual who can provide information about the individual’s barriers to housing, vulnerability, and chronicity of homelessness. Administrative review cannot be requested by the individual themselves.
How do I request an Administrative Review?
To request an Administrative Review, please email HSHAdminReview@sfgov.org. The Administrative Review Team will provide you with the necessary documents to submit a request.
The results of the Administrative Review will be sent via email within 15 business days of the request. If the individual is identified as Housing Referral Status by the Administrative Review Team, they will be added to the Coordinated Entry Community Queue and referred to housing navigation services.
If the individual is not identified as Housing Referral Status by the Administrative Review team, they can continue to participate in Problem Solving at an Access Point.
For questions, please email HSHAdminReview@sfgov.org.