This page provides documentation for the Shelter-in-Place Hotel Guest Exits and SIP Guest Exits: Demographics dashboards. Documentation includes the report’s purpose, data source, reporting frequency, and key terms.
The SIP Guest Exits dashboard summarizes the destination and demographics of guests when they exited the Shelter-in-Place (SIP) Hotel system.
Guest outcomes can be viewed separately for guests that were eligible for housing through the SIP Housing Process versus guests that were not eligible.
Data in this report is primarily sourced from RTZ, the database used for SIP Hotel shelter bed management. Clients represented in RTZ are matched to other administrative data to verify exit destinations and improve quality of demographic data where possible. These administrative data sources include:
- The Online Navigation and Entry (ONE) System, a HUD-compliant Homeless Management Information System (HMIS)
- Coordinated Care Management System (CCMS), is a composite database of integrated medical,psychological, and social information about high risk, complex, and vulnerable populations served by the San Francisco Department of Public Health (SFDPH)
- HSH datasets for Problem Solving and Prevention data in 2020 prior to ONE system setup
- HSH datasets for Tenderloin Housing Clinic housing rosters
- HSH datasets for Direct Access to Housing (DAH) program housing placements
- HSH’s Homeward Bound program database
The dashboard refreshes Monday – Friday at 11 AM with the prior day’s data.
- Clients placed in SIP Hotel Site 28 (family site) are not included in this report. Families at this site were redirected to shelter and housing resources through the regular Family Coordinated Entry System.
- Clients placed in SIP Hotel Site 42 are not included in this report. The Department of Public Health (DPH) managed various programs at this site serving high-acuity individuals. Individuals at this site were transferred to appropriate housing resources through the SIP Housing Process or appropriate shelter or long-term care.
- Exit destinations reflect information as reported in RTZ at the time of exit, OR destinations verified in other administrative data systems within 90 days prior to or 90 days after the SIP Hotel Exit Date logged in RTZ. This process helps to improve the accuracy of the dashboard with information that may not have been readily available to the SIP Hotel staff logging client exits.
- If exit information is conflicting across sources, exits are reported in the following order of preference: 1) Deceased, 2) Housing, 3) Temporary Shelter, Other Institutions, or Safe Sleep/Safe Parking, 4) Other (Exit by Client Choice or Bed Abandonment, Safety Discharge Due to Behavior, Offered Shelter / Destination Unknown).
- Example: Client John Doe is cited in RTZ as having exited SIP Hotel on January 1, 2022 with an unknown location. Client John Doe is matched to a program enrollment and move-in to Permanent Supportive Housing in the ONE System on January 15, 2022. The SIP Hotel Guest Exits report will display John Doe as having exited to Permanent Housing.
- Transfers between SIP Hotels are not considered exits from the SIP Hotel System, and are not reflected in the dashboard.
- Example: Client Jane Doe is placed in SIP Hotel Site A from 1/1/2021 – 6/1/2021, transferred to SIP Hotel Site B from 6/1/2021 – 12/1/2021, then exited to Transitional Housing on 12/1/2021. The dashboard will reflect an exit to Transitional Housing as of 12/1/2021, but will not reflect the transfer on 6/1/2021.
- Data in this report pulls from several live databases and is refreshed frequently. Information is subject to change as client records are cleaned, deduplicated, or otherwise updated by case workers and staff.
- For general inquiries, contact firstname.lastname@example.org
- For media inquiries, contact email@example.com
- For technical issues related to this dashboard, contact firstname.lastname@example.org
Key Terms and Acronyms
Guests Eligible for SIP Housing Process: Includes all guests that had a stay in a SIP Hotel and were identified as eligible for housing through the SIP Housing Process. Includes most clients active in any SIP Hotel as of November 2020 and beyond.
Other SIP Hotel Guests: Includes all guests that had a stay in a SIP Hotel and were not eligible for the SIP Housing Process. Most guests in this category exited prior to the onset of the SIP Rehousing Plan in November 2020.
Total SIP Hotel Guests Housed: The total number of guests that have fully exited the SIP Hotel system with a housing destination identified. Includes clients eligible and ineligible for the SIP Housing Process.
For an explanation of how guests’ gender identity data is collected and reported in accordance with HUD standards, see the HSH’s Gender Identity Reporting Standards.
|Permanent Housing||Guest exited to Permanent Housing, which includes guests provided with Permanent Supportive Housing through HSH.|
|Permanent Housing: Flexible Housing Subsidy||Guest was provided a Flexible Housing Subsidy by HSH.|
|Rapid Rehousing||Guest was provided a Rapid Rehousing subsidy by HSH.|
|Reunited with Friends or Family||Guest was reunited with friends of family, which may include placements through relocation assistance.|
|Served through Problem Solving||Guest was served through Problem Solving programs at HSH, which includes prevention assistance and flexible grants.|
|Shelter (including Navigation Centers)||Guest was transferred to another appropriate form of emergency shelter (e.g. SIP congregate shelter, Navigation Center, family shelter, etc.).|
|Transitional Housing||Guest was transferred to a Transitional Housing program.|
|Other Temporary Living Situation||Guest exited to one of the following other forms of temporary living situations as categorized by HUD’s HMIS Data Dictionary for data element 3.12: Safe Haven, hotels or motels paid for without an emergency shelter voucher, interim housing, host homes (non-crisis). Also includes guests placed in COVID-19 Isolation & Quarantine rooms that do not return to the SIP Hotels.|
|Guest exited to an institutional living situation as categorized by HUD’s HMIS Data Dictionary for data element 3.12.|
|Deceased||Guest is deceased.|
|Offered Shelter / Destination Unknown||Guest was offered another form of shelter at SIP Hotel and declined, and exit destination is unknown.|
|Exit by Client Choice or Bed Abandonment||Guest was unseen for 48 hours or more without receiving a prior approval from site staff, and guest destination is unknown.|
|Safe Sleep or Safe Parking Site||Guest relocated to a Safe Sleep or Safe Parking site managed by HSH.|
|Safety Discharge Due to Behavior||Guest was exited due to program rule violation(s), and destination is unknown.|
Guest Age Groups
|Transitional Age Youth (TAY)||Guests aged 18 to 24 as of their final SIP Hotel exit.|
|Adults||Guests aged 25 to 59 as of their final SIP Hotel exit.|
|Seniors||Guests aged 60 and above as of their final SIP hotel exit.|