The Shelter Grievance Advisory Committee is an independent 10 – 15 member oversight committee composed of representatives from advocates, shelter providers, consumers, city agencies, and the community. This committee has the authority to oversee the grievance process and make recommendations for improvements to the shelter system. The Advisory Committee may also review grievance-related policies and operations of the shelters and where appropriate make recommendations for improvement to the Department of Homelessness and Supportive Housing.
This committee meets quarterly. For further information, please contact Cordell Thompson at Cordell.Thompson@sfgov.org.
Agendas, Minutes and Supporting Documents
Current Shelter Grievance Policy:
2022 Meeting Information
Tuesday, March 8, 2022
2:00 PM to 4:00 PM
Microsoft Teams
Dial in: +1 415-906-4659
Conference ID: 613 874 356#
- Draft Agenda
- Draft Minutes – December 7, 2021
- 15-Month Denial of Services, Internal Hearings & Arbitrations Report (Pending)
- SGAC SCA Report – March 2022
2021 Meeting Information
Tuesday, December 7, 2021
2:00 PM to 4:00 PM
Microsoft Teams
Dial in: +1 415-906-4659
Conference ID: 884 426 897#
- Draft Agenda
- Draft Minutes – September 7, 2021
- Shelter Client Advocate Report
- Temporary Shelter Grievance Process Dashboard
Tuesday, September 7, 2021
2:00 PM to 4:00 PM
Microsoft Teams
Dial in: +1 415-906-4659
Conference ID: 688 851 922#
- Draft Agenda
- Draft Minutes – June 8, 2021
- Shelter Client Advocate Report
- Temporary Shelter Grievance Process Dashboard
Tuesday, June 8, 2021
2:00 PM to 4:00 PM
Microsoft Teams
Dial in: +1 415-906-4659
Conference ID: 375 075 693#
Tuesday, March 09, 2021
2:00 PM to 4:00 PM
Microsoft Teams
Dial in: +1 415-906-4659
Conference ID: 226 317 833#
Meeting Materials:
- Draft Agenda
- Draft Minutes – December 8, 2020
- Temporary Shelter Grievance Process Dashboard
- Shelter Client Advocate Report – Oct. – Dec. 2020
2020 Meeting Information
Thursday, October 22, 2020
2:00 PM to 4:00 PM
Microsoft Teams
Dial in: +1 415-906-4659
Conference ID: 413 435 31#
Meeting Materials:
- Draft Agenda
- Draft Minutes – Sept. 24, 2020
- 15-month Denial of Services Hearings and Arbitrations Report for April 2019 – June 2020
- Temporary Shelter Grievance Process Statistics
Thursday, September 24, 2020
2:00 PM to 4:00 PM
Microsoft Teams
Dial in: +1 415-906-4659
Conference ID: 614 931 369#
Meeting Materials:
- Draft Agenda
- Draft Minutes – June 9, 2020
- 15-month Denial of Services Hearings and Arbitrations Report for April 2019 – June 2020
- Temporary Shelter Grievance Process Statistics
2019 Meeting Information
Wednesday, September 4, 2019
2:00 PM to 4:00 PM
170 Otis Street
Born Auditorium
Meeting Materials
- Draft Agenda
- Draft Minutes – June 12, 2019
- 15-Month Denial of Services Hearings and Arbitrations Report for 5/18-7/19
Wednesday, June 12 , 2019
2:00 PM to 4:00 PM
1360 Mission Street
2nd Floor, Collaborative Space
Meeting Materials
- Draft Agenda
- Draft Minutes – March 19, 2019
- 15-Month Denial of Services Hearings and Arbitrations Report for 2/18-4/19
Tuesday, March 19, 2019
2:00 PM to 4:00 PM
1360 Mission Street
2nd Floor, Large Conference Room
Meeting Materials
- Draft Agenda
- Draft Minutes – March 19, 2019
- 15-Month Denial of Services Hearings and Arbitrations Report for 2/18-4/19
In order to assist the City in accommodating persons with severe allergies, environmental illness, multiple chemical sensitivity or related disabilities, please refrain from wearing scented products to SGAC meetings. This includes perfume, scented lotions, detergents, or hair sprays, etc. Thank you for helping us to provide meetings that are fully accessible to all people with disabilities.