Search Results for: coordinated entry

Meeting 1

10/12/2022 1p – 3p

Held over Zoom

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Meeting 2

10/19/2022 1p – 3p

Held over Zoom

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Meeting 3

10/26/2022 1p – 3p

Held over Zoom

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Meeting 4

11/2/2022 1p – 3p

Held over Zoom

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Meeting 5 – Special Meeting

11/9/2022 10a – 4p

Held in Person

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Meeting 6

11/16/2022 1p – 3p

Held over Zoom

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Meeting 7

11/30/2022 1p – 3p

Held over Zoom

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Meeting 8

12/7/2022 1p – 3p

Held over Zoom

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Meeting 9

12/14/2022 1p – 3p

Held over Zoom

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• CE Prioritization Presentation

Meeting 10

12/21/2022 1p – 3p

Held over Zoom

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• HSH Problem Solving Presentation

Meeting 11

1/4/2023 1p – 3p

Held over Zoom

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Meeting 12 – Special Meeting

1/11/2023 10a – 4p

Held in Person

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Meeting 13

1/18/2023 1p – 3p

Held over Zoom

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Meeting 14

1/25/2023 1p – 3p

Held over Zoom

Phase 1: Coordinated Entry Evaluation

In early 2022, HSH began the first phase of improving Coordinated Entry (CE). The primary goals are implementing more equitable CE processes and increasing access to housing and services for people who have been historically marginalized and most disparately impacted by homelessness in San Francisco. HSH engaged in a 3rd party evaluation that gathered broad community input and data on the current system. HSH released the findings in the July 2022 Coordinated Entry Evaluation Report and held 3 public town halls to receive feedback on the findings and ways to redesign CE.

Phase 2: Redesigning Coordinated Entry

In early September 2022, the Local Homeless Coordinating Board (LHCB) and HSH announced an “Invitation to Apply” for a new, voluntary, multi-stakeholder workgroup that will work collaboratively to develop recommendations for redesigning key parts of CE. This workgroup, referred to as the CE Redesign Workgroup, prioritized the inclusion of people who represent groups most disparately impacted by homelessness in San Francisco. This included people who are Black/African American, Latinx, Asian, LGBQ, Transgender and Gender Nonconforming, and were interacting with or seeking access to CE. A cover letter and accompanying flyer were distributed broadly, and targeted outreach was conducted to ensure broad community participation and inclusive representation.

To find out about the nomination process and demographic indicators in English, Spanish, Chinese, Tagalog, click the links.

Consultants who are experts in designing equitable homeless programs, systems, and CE processes from the Corporation for Supportive Housing and C4 Innovations facilitated and helped formulate recommendations for the Coordinated Entry redesign. The Coordinated Entry Redesign Workgroup members were tasked with dedicating their time, energy, and relevant experience to:

1. Make recommendations about components of program design highlighted in the recent 2022 HSH CE Evaluation, key performance indicators, and service models for San Francisco Coordinated Entry in the future.
2. Participate in meetings, review and contribute to written materials, and offer edits and suggestions on written materials in a timely manner.
3. Participate consistently in 4 hours of total work time per week: this included approximately 2 hours per week of working group meetings and approximately 2 additional hours for reviewing materials and getting input from community partners and colleagues. 
4. Communicate updates and host community discussions with other planning, advocacy, and provider groups in the San Francisco Homeless Response System to get input on topics that the working group was addressing. Please note – members were provided staffing and administrative support from HSH and the technical assistance team hosted broader community discussions.
5. Center the voices of people experiencing homelessness, confront systemic disparities to improve housing outcomes, and work collaboratively towards greater equity and racial justice.

The Coordinated Entry Redesign Workgroup met weekly from October 2022 through January 2023. You can find their archived meeting materials here.

Working Group Membership:

Emphasis on Equity and Inclusion

The Coordinated Entry Redesign Workgroup is made up of (21) total members:

• (15) community members from diverse backgrounds that bring their knowledge and experience 
• (6) City/County staff: (4) staff representing Homelessness & Supportive Housing, (1) staff representing Human Services Agency, (1) staff representing Department of Public Health 

Additional information about the selection process and the demographics of the Workgroup members can be found in the link above. 

Working Group Recommendations for Coordinated Entry Redesign

The final recommendations from the Coordinated Entry Redesign Workgroup can be found here. Also translated versions in Spanish, Chinese, Filipino are available. Members of the public who would like to provide input can do so by emailing hshcoordinatedentryredesign@sfgov.org. The Local Homeless Coordinating Board were presented these recommendations during a special session on February 23 (meeting recording here) and voted on these recommendations during their regular April meeting.

Phase 3: Implementation

In May 2023, the LHCB and HSH invited community partners, including people with lived expertise of homelessness, service providers, and key City departments to serve on a new, collaborative Coordinated Entry (CE) Redesign Implementation Committee. Committee members serve on an ongoing basis and are key partners to operationalize the redesign workgroup’s recommendations. More information about the committee and membership can be found here. Also translated versions in Arabic, Chinese, Filipino, Spanish are available. As with the Coordinated Entry Redesign Workgroup, this group prioritizes the inclusion of people who represent groups most disparately impacted by homelessness in San Francisco. Similar outreach efforts to the first workgroup were done to ensure broad community participation and inclusive representation.

Implementation Committee Membership:

The Coordinated Entry Redesign Implementation Committee is made up of (27) total members:

• (25) external community members from diverse backgrounds that bring their knowledge and experience, including the Chair of the LHCB CE Committee
• (2) City/County staff: (1) staff representing the Human Services Agency and (1) staff representing the Department of Public Health

HSH will also staff and participate in the committee. More information about the nomination process and demographic indicators can be found here in English, Spanish, Chinese, and Filipino. The group began meeting in August 2023.

• Group’s charter (approved by LHCB on December 4, 2023)
• CE Vision, Mission, and Values (approved by Committee on April 10, 2024)

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For more information about the Coordinated Entry Redesign Process, please email: hshcoordinatedentryredesign@sfgov.org.

Coordinated Entry (CE)is a key component of San Francisco’s Homelessness Response System. In late 2021, the San Francisco Department of Homelessness and Supportive Housing (HSH) began a two-phased process to evaluate and redesign San Francisco’s Coordinated Entry system.

The goal of the first phase was to produce an evaluation to learn, understand, and document how CE is currently structured and operates for adults, families, and youth experiencing homelessness in our community.

CE is intended to provide a consistent, streamlined process for households experiencing homelessness to access available housing and community resources to resolve their housing crisis. These resources include problem solving services, temporary shelter, rapid rehousing, permanent supportive housing, and other permanent housing solutions.

CE was developed to prioritize and match households experiencing homelessness to available resources because there has not been enough housing to meet the entire need. A functioning coordinated entry process is a requirement of the U.S. Department of Housing and Urban Development for the receipt of Homeless Response System Resources.

This evaluation report synthesizes the work done in Phase One. The evaluation will support the strategic planning and developing recommendations for the redesign of CE that will happen in the second phase. The evaluation is intended to answer key questions including:

• Are CE processes equitable?
• What is working well?
• What is not working well?

Work in Phase Two of this process to refine or redefine the Coordinated Entry process will draw on the feedback and learnings for this evaluation. It will need to consider the data findings, equity, and current data shortcomings, and the feedback of system users and other stakeholders.

The SIP housing process pioneered some new approaches and innovations which may be valuable to also bring to the next phase of planning. The report can be found HERE.