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Coordinated Entry

Coordinated Entry is the “front door” to the homelessness response system (HRS). It is designed to assess, prioritize and match people experiencing homelessness to housing opportunities efficiently and consistently. Coordinated Entry uses a locally designated population-specific assessment, a centralized data system, a “by name” database of clients, and a prioritization method.

Coordinated Entry Access Points are the community gateways into San Francisco’s HRS and serve: adults, families and young adults ages 18 to 27. Some Access Points focus on subpopulations that benefit from a tailored approach, like veterans and justice-involved people. Access points connect clients to housing, housing problem solving, and other resources. Youth and families can access shelter at these sites.

  • Families with children under the age of 18 can use Family Access Points.              
  • Adults over the age of 18 without minor children can use Adult Access Points. 
  • Young adults (ages 18-27) can use the Youth CE Access Points, although some services are only available for people under 24.

All Access Points provide the same assessment approach.

Get up-to-date information about Access Point locations and hours.

In 2022, HSH started the Coordinated Entry Redesign process to improve the system. Learn more about the Coordinated Entry Redesign Process.

Key Coordinated Entry Documents

Other Coordinated Entry Resources

Coordinated Entry Redesign

Access Meeting Information Phase 1: Coordinated Entry Evaluation In early 2022, HSH began the first phase of improving Coordinated Entry ...
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Coordinated Entry – Frequently Asked Questions

What is Coordinated Entry? Coordinated Entry (CE) is the foundation of the City of San Francisco’s Homelessness Response System, serving ...
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HSH Coordinated Entry Administrative Review

What is Coordinated Entry Administrative Review? San Francisco’s Department of Homelessness and Supportive Housing (HSH) prioritizes individuals and families for ...
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Youth Coordinated Entry

The Department of Homelessness and Supportive Housing offers Coordinated Entry for Youth at our community Access Points. These Access Points ...
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Family Coordinated Entry

The Department of Homelessness and Supportive Housing offers Family Coordinated Entry at our community Access Points. Family Access Points are ...
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Adult Coordinated Entry

The Department of Homelessness and Supportive Housing offers Adult Coordinated Entry at community Access Points for adults aged 18 and ...
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Coordinated Entry Testimonial:

Barry*, a San Francisco native, recently moved into his new home after experiencing homelessness for over two years.  After his divorce, Barry alternated between couch-surfing, staying in shelters, and living on the streets.  He suffered a stroke, which resulted in him having significantly limited mobility and difficulty speaking.  During the COVID-19 pandemic, Barry received a room at a Shelter-in-Place hotel operated by Episcopal Community Services.  With the assistance of Adult Coordinated Entry, he secured permanent supportive housing, and he says he is delighted to “move forward and live my life” now that he has housing stability.

*Barry is an alias to protect client privacy

LHCB Coordinated Entry Meetings- 2023

2023 Monthly Meetings- Meetings held the 2nd Tuesday of month from 1pm-2pm

September 12, 2023
Southeast Community Center (Bayview)
1550 Evans Avenue, San Francisco
1:00pm- 2:00pm

This meeting will be held in person at the Southeast Community Center
1550 Evans Avenue, 2nd Floor, Hunters Point Multipurpose Room
Parking is available at the venue. The center has both a parking lot and street parking.

Please use the link below to join virtually if you are unable to come in-person
Virtual Information
Click here to join the meeting
Meeting ID: 268 703 473 875
Passcode: x7nJHS
Or call in (audio only)
+1 415-906-4659

July 11, 2023
City Hall Room 416
1:00pm- 2:00pm
This meeting will be held in person at City Hall in room 416. Please use the link below to join virtually if you are unable to come to City Hall
Virtual Information
Click here to join the meeting
Meeting ID: 268 703 473 875
Passcode: x7nJHS
Or call in (audio only)
+1 415-906-4659

June 13, 2023
City Hall Room 416
1:00pm- 2:00pm
This meeting will be held in person at City Hall in room 416. Please use the link below to join virtually if you are unable to come to City Hall
Virtual Information
Click here to join the meeting
Meeting ID: 268 703 473 875
Passcode: x7nJHS
Or call in (audio only)
+1 415-906-4659

May 9th, 2023
City Hall Room 416
1:00pm- 2:00pm
This meeting will be held in person at City Hall in room 416. Please use the link below to join virtually if you are unable to come to City Hall
Virtual Information
Click here to join the meeting
Meeting ID: 268 703 473 875
Passcode: x7nJHS
Or call in (audio only)
+1 415-906-4659

April 11, 2023
1:00pm – 2:00pm
This meeting will be held in person at City Hall in room 416. Please use the link below to join virtually if you are unable to come to City Hall
Meeting Link
+1 415-906-4659
ID: 256 190 516 978

Passcode: UPaKoc

Or call in (audio only)

March 14, 2023
1:00pm – 2:00pm
This meeting will be held in person at City Hall in room 416. Please use the link below to join virtually if you are unable to come to City Hall
Meeting Link
+1 415-906-4659
ID: 256 190 516 978

Special Meeting Coordinated Entry Redesign
February 23, 2023
9:00am-11:00am
Meeting Link:
https://sfgov.webex.com/sfgov/onstage/g.php?MTID=e0f080b1f7ac0fdc960925987d4447309
Phone: 415-655-0001
Access Code: 2499 212 2237

February 14, 2023
1:00pm- 2:00pm
Meeting link
+1 415-906-4659
ID: 256 190 516 978

January 10, 2023
1:00pm- 2:00pm
Click here to join the meeting
1 415-906-4659
ID: 776 428 133#

Coordinated Entry Redesign Workgroup Meeting Information

Meeting 1

10/12/2022 1p – 3p

Held over Zoom

Meeting 2

10/19/2022 1p – 3p

Held over Zoom

Meeting 3

10/26/2022 1p – 3p

Held over Zoom

Meeting 4

11/2/2022 1p – 3p

Held over Zoom

Meeting 5 – Special Meeting

11/9/2022 10a – 4p

Held in Person

Meeting 6

11/16/2022 1p – 3p

Held over Zoom

Meeting 7

11/30/2022 1p – 3p

Held over Zoom

Meeting 8

12/7/2022 1p – 3p

Held over Zoom

Meeting 9

12/14/2022 1p – 3p

Held over Zoom

Meeting 10

12/21/2022 1p – 3p

Held over Zoom

Meeting 11

1/4/2023 1p – 3p

Held over Zoom

Meeting 12 – Special Meeting

1/11/2023 10a – 4p

Held in Person

Meeting 13

1/18/2023 1p – 3p

Held over Zoom

Meeting 14

1/25/2023 1p – 3p

Held over Zoom

Coordinated Entry Redesign

Access Meeting Information

Phase 1: Coordinated Entry Evaluation

In early 2022, HSH began the first phase of improving Coordinated Entry (CE). The primary goals are implementing more equitable CE processes and increasing access to housing and services for people who have been historically marginalized and most disparately impacted by homelessness in San Francisco. HSH engaged in a 3rd party evaluation that gathered broad community input and data on the current system. HSH released the findings in the July 2022 Coordinated Entry Evaluation Report and held 3 public town halls to receive feedback on the findings and ways to redesign CE.

Phase 2: Redesigning Coordinated Entry

In early September 2022, the Local Homeless Coordinating Board (LHCB) and HSH announced an “Invitation to Apply” for a new, voluntary, multi-stakeholder workgroup that will work collaboratively to develop recommendations for redesigning key parts of CE. This workgroup, referred to as the CE Redesign Workgroup, prioritized the inclusion of people who represent groups most disparately impacted by homelessness in San Francisco. This included people who are Black/African American, Latinx, Asian, LGBQ, Transgender and Gender Nonconforming, and were interacting with or seeking access to CE. A cover letter and accompanying flyer were distributed broadly, and targeted outreach was conducted to ensure broad community participation and inclusive representation.

To find out about the nomination process and demographic indicators in English, Spanish, Chinese, Tagalog, click the links.

Consultants who are experts in designing equitable homeless programs, systems, and CE processes from the Corporation for Supportive Housing and C4 Innovations facilitated and helped formulate recommendations for the Coordinated Entry redesign. The Coordinated Entry Redesign Workgroup members were tasked with dedicating their time, energy, and relevant experience to:

  1. Make recommendations about components of program design highlighted in the recent 2022 HSH CE Evaluation, key performance indicators, and service models for San Francisco Coordinated Entry in the future.
  2. Participate in meetings, review and contribute to written materials, and offer edits and suggestions on written materials in a timely manner.
  3. Participate consistently in 4 hours of total work time per week: this included approximately 2 hours per week of working group meetings and approximately 2 additional hours for reviewing materials and getting input from community partners and colleagues. 
  4. Communicate updates and host community discussions with other planning, advocacy, and provider groups in the San Francisco Homeless Response System to get input on topics that the working group was addressing. Please note – members were provided staffing and administrative support from HSH and the technical assistance team hosted broader community discussions.
  5. Center the voices of people experiencing homelessness, confront systemic disparities to improve housing outcomes, and work collaboratively towards greater equity and racial justice.

The Coordinated Entry Redesign Workgroup met weekly from October 2022 through January 2023. You can find their archived meeting materials here.

Working Group Membership:

Emphasis on Equity and Inclusion

The Coordinated Entry Redesign Workgroup is made up of (21) total members:

  • (15) community members from diverse backgrounds that bring their knowledge and experience 
  • (6) City/County staff: (4) staff representing Homelessness & Supportive Housing, (1) staff representing Human Services Agency, (1) staff representing Department of Public Health 

Additional information about the selection process and the demographics of the Workgroup members can be found in the link above. 

Working Group Recommendations for Coordinated Entry Redesign

The final recommendations from the Coordinated Entry Redesign Workgroup can be found here. Also translated versions in Spanish, Chinese, Filipino are available. Members of the public who would like to provide input can do so by emailing hshcoordinatedentryredesign@sfgov.org. The Local Homeless Coordinating Board were presented these recommendations during a special session on February 23 (meeting recording here) and voted on these recommendations during their regular April meeting.

Phase 3: Implementation

In May 2023, the LHCB and HSH invited community partners, including people with lived expertise of homelessness, service providers, and key City departments to serve on a new, collaborative Coordinated Entry (CE) Redesign Implementation Committee. Committee members serve on an ongoing basis and are key partners to operationalize the redesign workgroup’s recommendations. More information about the committee and membership can be found here. Also translated versions in Arabic, Chinese, Filipino, Spanish are available. As with the Coordinated Entry Redesign Workgroup, this group prioritizes the inclusion of people who represent groups most disparately impacted by homelessness in San Francisco. Similar outreach efforts to the first workgroup were done to ensure broad community participation and inclusive representation.

More information about the nomination process and demographic indicators will be posted soon. The group began meeting in August 2023.

For more information about the Coordinated Entry Redesign Process, please email: hshcoordinatedentryredesign@sfgov.org.

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