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This page provides documentation for the Coordinated Entry and Housing Demographics Report. Documentation includes the report’s purpose, data source, reporting frequency, and key terms.

Purpose

This dashboard analyzes demographics of HSH clients served by Coordinated Entry since July 1, 2019. It allows users to compare the distributions of households represented in various stages of the Coordinated Entry housing process by demographic categories, including race, ethnicity, gender identity, sexual orientation, and age.

Data Source

All data in this dashboard is sourced from HSH’s Online Navigation and Entry (ONE) System, a HUD-compliant Homeless Management Information System (HMIS). 

Reporting Frequency

The dashboard refreshes Monday – Friday at 10 AM with data through the last complete quarter.

Data Notes

• Data can be viewed on a quarterly basis through the most recent complete calendar quarter. Data extends back to July 1, 2019. Prior data is not included in the dashboard, as Coordinated Entry did not roll out to all subpopulations until early 2019. 
• Data reflects the demographics of heads of household only.
• Demographic percentages in the bar charts are calculated using complete data only to allow for clearer comparison across CE categories. Incomplete data refers to cases where demographic variables were not collected, or where the client indicated that they did not know or refused to answer. The percentages of incomplete data are cited below the bar charts.
• Population cannot be determined for a small percentage of households. This data is removed from the report, and the percentage of missing data is indicated in the info button on the dashboard.
• Some households have multiple engagements under the same CE Status (for example, a household may be enrolled in CE multiple times over time). If a head of household appears multiple times under the same CE Status in the same reporting period and they have aged from one age tier to another between their engagements, then they will be reported according to their age as of their more recent engagement.
• HSH is continuing to onboard partners and nonprofit providers to track all housing referrals and placements in the ONE System. Until we reach full participation, the dashboard data may not fully reflect all housing referrals and placements made in San Francisco’s homelessness response system.
• Starting in fall 2023, clients had the option to identify as Middle Eastern or North African or to identify as exclusively Latine without being asked to identify an additional race. As existing clients update how they identify with these new options included, responses may shift.

Questions?

• For general inquiries, contact hshexternalaffairs@sfgov.org

• For media inquiries, contact hshmedia@sfgov.org

• For technical issues related to this dashboard, contact hshdata@sfgov.org

Key Terms and Acronyms

For an explanation of how clients’ demographic data is collected and reported in accordance with HUD standards, see the HSH’s Demographic Information Reporting Standards. 

Key terms for this dashboard include:

CE Status: Identifies the Coordinated Entry (CE) status of the clients at the time of the reporting period. CE statuses included in the dashboard are defined as follows:

CE Status	Definition
Enrolled in CE	Households that were actively enrolled in a Coordinated Entry program in the ONE system during the reporting period selected.
Housing Referral Status	Households that completed a primary assessment and were determined to be Housing Referral Status, as identified by their presence on a Community Queue in the ONE System within the reporting period selected.
Referred to Housing	Households referred to any permanent housing or rapid re-housing program in the ONE system during the reporting period selected, based on the initial date of the referral. Includes households referred through Coordinated Entry via the Permanent Housing – Rapid Rehousing Community Queue or CAAP Community Queue, but excludes referrals through the Pandemic Prioritization Queue or Emergency Housing Voucher Queue.
Housed	Households that moved into Permanent Housing and Rapid Rehousing programs during the reporting period based on a ONE System housing program enrollment with a confirmed move-in date. Excludes transfers based on clients with housing as a prior living situation. May include non-Housing Referral Status clients from the COVID-19 alternative shelter program that received housing as a result of temporary Pandemic Prioritization processes.

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Population: Identifies the client household type in categories aligned with HSH’s definitions for homeless populations. For CE statuses “Enrolled in CE” and “Housed,” population types are identified based on the client’s household type and age at program enrollment. For the CE statuses “Housing Referral Status” and “Referred to Housing,” population types are identified based on the client’s most recent CE assessment type and age at assessment.

Population	Definition
Adult	Head of household aged 25 or over living in a household without minor children.
Young adult	Head of household aged 18 to 24 without minor children.
Family	Head of household aged 18 or over with one or more minor children. Pregnant people and parenting young adults are eligible for services under Family Coordinated Entry.

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Age: Clients’ ages are captured at different points for each CE Status:

• Enrolled in CE: Age at program enrollment
• Housing Referral Status: Age at CE assessment
• Referred to Housing: Age at referral
• Housed: Age at housing move-in

Age	Definition
Young adults	Heads of household aged 18 to 24.
Adults (25 – 54)	Heads of household aged 25 to 54.
Older adults	Heads of household aged 55 and above.

Coordinated Entry (CE) is the front door of the homelessness response system. The process provides a streamlined, standardized, and equitable method for assisting families and individuals experiencing homelessness in San Francisco.  CE matches eligible households experiencing homelessness to problem holving and housing opportunities.  Learn more about Coordinated Entry. 

The Coordinated Entry and Housing Demographics dashboards provide information about the race, ethnicity, sexual orientation, gender identity, and age of heads of households at the various stages of the Coordinated Entry and housing process. Information is available from July 2019 to the present.

User Tips:

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What is Coordinated Entry? 

Coordinated Entry (CE) is the foundation of the City of San Francisco’s Homelessness Response System, serving as the “front door” for connecting households experiencing homelessness to the resources needed to resolve their housing crisis. At CE Access Points, which are located throughout the City and operated by non-profit service providers, households experiencing homelessness are provided with access to Problem Solving services, assessment, prioritization, and referral to housing.

What can San Franciscans experiencing homelessness expect from Coordinated Entry Access Points? 

Once a household experiencing homelessness connects with an Access Point, staff engage in Problem Solving, a resource utilized to empower households to explore and identify possible solutions to their housing crisis outside of the Homelessness Response System, through their personal networks. Problem Solving services include: referrals to travel support through HSH’s Homeward Bound program; move-in assistance; housing location assistance; family reunification, mediation, or conflict resolution; and limited financial assistance that leads to a resolution and exit from the Homeless Response System. 

If a household’s housing crisis is not resolved through Problem Solving, Access Point staff conduct the Housing Primary Assessment to understand the household’s vulnerability, barriers to housing, and history of homelessness. Households are then referred to services based on their needs and eligibility, as well as the availability of housing resources. 

Who can access Coordinated Entry? 

Coordinated Entry is accessible to all households experiencing homelessness in San Francisco.

How can I access Coordinated Entry? 

Coordinated Entry operates several Access Point locations across the city for Adults, Families, and Youth:  

• Families with children under the age of 18 can use Family CE Access Points.  
• Adults over the age of 18 without minor children can use Adult CE Access Points. 
• Transitional Age Youth (ages 18-24 upon intake) can use Youth CE Access Points. 

For the most up-to-date information about Access Point locations, hours, and contact information, please visit the HSH “How to Get Services” webpage or call 311. 

Can people fleeing or attempting to flee domestic violence access Coordinated Entry? 

Yes. If at any point you disclose that you are fleeing or attempting to flee a life-threatening form of violence – including but not limited to domestic violence, dating violence, sexual assault, stalking, and human trafficking – Access Point staff will work to quickly connect you to survivor-specific resources as well as the services offered by the Homelessness Response System. 

For more information and resources click here: Violence Against Women Prevention and Intervention Grants Program

What is Coordinated Entry Administrative Review?

San Francisco’s Department of Homelessness and Supportive Housing (HSH) prioritizes individuals and families for housing based on their barriers to housing, chronicity of homelessness, and vulnerability. Those who are prioritized for housing within the Homelessness Response System are identified as Housing Referral Status.
If people experiencing homelessness have participated in Problem Solving and Coordinated Entry at an Access Point and was not identified as Housing Referral Status despite their high barriers to housing, high vulnerability, and high chronicity of homelessness, their priority status can be reviewed through the Coordinated Entry Administrative Review process.

Who is eligible for Administrative Review?

Administrative Review is available to adults, families, and youth who:

• Completed the Housing Primary Assessment with a Coordinated Entry Access Point; and
• Were not identified as Housing Referral Status based on the assessment; and
• Are unable to adequately self-report their barriers to housing, vulnerability, and chronicity of homelessness, indicating a need to reevaluate their status.

Who can initiate an Administrative Review?

Administrative Review can be initiated by a case manager, clinician, or provider working closely with the household, who can provide information about the individual’s barriers to housing, vulnerability, and chronicity of homelessness. Administrative review cannot be requested by the household themselves.

How do I request an Administrative Review?

A provider on behalf of the household can request an administrative review by completing all sections in the Coordinated Entry Administrative Review Form linked here. Once completed, please save the Coordinated Entry Administrative Review Form in PDF format and email to: HSHAdminReview@sfgov.org.

The results of the Administrative Review will be sent via email within a minimum of (15) business days of the request. Please expect 30-45 days on determinations if your client has less than one year of history in the ONE system. If the household is identified as Housing Referral Status by the Administrative Review Team, they will be added to the Coordinated Entry Community Queue and referred to housing navigation services. Housing Program Types in the Community Queue can be found here.

If the household is not identified as Housing Referral Status by the Administrative Review team, they can continue to participate in Problem Solving at an Access Point. For questions, please email HSHAdminReview@sfgov.org.