Search Results for: access points

Youth between the ages of 18 and 24 (upon intake) can contact a Youth Access Point using the information below.   

Access Points are localized community gateways into San Francisco’s Homelessness Response System, which is the overall system of programs and housing opportunities for people experiencing homelessness. These Access Points provide Problem Solving, assessment, prioritization, and referral to shelter, housing, and other community services for San Francisco youth experiencing homelessness.

If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language. Your call will be returned within one business day.

Larkin Street Youth Services 134 Golden Gate Avenue	Monday to Friday, 10AM – 2PM	415-673-0911 ex. 456 TayNavigation@Larkinstreetyouth.org Website
3rd Street Youth Center and Clinic 5688 3rd Street	Monday to Friday, 9:30AM – 5PM	415-839-1706 415-858-9133 Website
The SF LGBT Center 1800 Market Street	Monday – Thursday, 10AM – 6PM	415-865-5612 youth@sfcenter.org Website
Dolores Street & Larkin Street Youth Services 938 Valencia Street	By appointment only: Monday – Friday, 9AM – 5PM Call or email to schedule an appointment. Drop in hours: Wednesday, 10AM – 1PM	415-673-0911 x456 TAYNavigation@larkinstreetyouth.org

 

Families at risk of or experiencing homelessness with children under the age of 18 can contact a specific Access Point using the information below to access housing assistance and problem solving.  

Access Points are localized community gateways into San Francisco’s Homelessness Response System, which is the overall system of programs and housing opportunities for people experiencing homelessness. These Access Points provide Problem Solving, assessment, prioritization, and referral to shelter, housing, and other community services for San Francisco families experiencing homelessness.

If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language. Your call will be returned within one business day. Mobile response teams are available to meet families anywhere in the city who are unable to visit an Access Point. 

Central City Access Point – 37 Grove Street	Monday, Wednesday, Thursday & Friday: 9AM – 5PM Tuesday: 9AM – 12PM Closed the fourth Tuesday, monthly	415-644-0504 Website
Bayview Access Point – 1641 LaSalle Avenue *Please note: This Access Point will be closed 12/23 & 12/26*	Monday to Friday: 7AM – 6PM Last Thursday of the month: 7AM – 12PM	415-430-6320 Website
Mission Access Point – 2871 Mission Street	Monday to Friday: 7AM – 5PM Last Thursday of the month: 7AM – 12PM	415-972-1281 Website

Access Points are localized community gateways into San Francisco’s Homelessness Response System, which is the overall system of programs and housing opportunities for people experiencing homelessness. These Access Points provide Problem Solving, assessment, prioritization, and referral to housing and other community services for San Francisco adults experiencing homelessness. For shelter resources, click the button below.

Adults over the age of 18 without minor children who are experiencing or at risk of homelessness can call the numbers listed below to reach the following Access Points. If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language.  Your call will be returned within one business day. 

Dolores Street Community Services 2645 Mission Street Phone: 415-282-6209 x307	Monday to Friday: 9AM – 5PM
Episcopal Community Services (ECS) –   123 10th Street (at Mission)  Phone: 415-487-3300 x 7000 Mobile response teams are available during operating hours to meet adults anywhere in the city who are unable to visit an Access Point. Teams will respond within a 2-hour window.	Monday, Tuesday, Thursday & Friday:  9AM – 4:30PM  Wednesday:  9AM – 12PM
Saint Vincent dePaul Society (SVDP) 525 5th St. (at Bryant) Phone: 415-757-6501 (Toll Free) 888-348-2216 Navigation services only. All navigation services must be made by appointment.	Monday, Wednesday: 8AM – 6PM Tuesday, Thursday, Friday: 8AM – 4:30PM
Swords to Plowshares (Swords) 1060 Howard St. (at Russ) Phone: 415-727-VETS (8387) This access point focuses on veteran services.	Monday to Friday: 8AM – 4PM

Permanent Supportive Housing (PSH) is long-term affordable housing with support services. On a given night, HSH houses over 9,000 individuals in PSH. Some PSH is site-based in specific buildings, while other PSH units are located in scattered sites across the city. Learn more about HSH’s housing programs. 

Vacancies happen when tenant leaves a PSH unit. Tenants may move to other housing options, pass away, or, in rare cases, abandon their unit. HSH works with providers to minimize the number of vacancies and length of time that units are vacant. 

Vacancy Data

The first dashboard shows details about the number and status of vacant units in site-based PSH for the most recently reported month. Some of these units are ready to have a tenant referred to them (“ready for referral”), but many are held offline for maintenance, inspections, or other reasons.

The second dashboard shows how many units have been vacant each month since October 2020. Use the “Reporting Period” slider to explore vacancy data in different time frames. Vacancy percentage data is available from December 2021 onwards. 

• The vacancy percentage is calculated by dividing the number of vacant site-based units by the total number of site-based PSH units in HSH’s portfolio.  Use the toggle in the top right corner to switch between vacancy numbers and the vacancy percentage.
• The vacancy percentage does not include new buildings that are in the process of leasing up. Newly opened buildings typically take a few months to fully lease up and for new tenants to move in. By excluding these buildings from our vacancy percentage calculations, we are able to more accurately monitor vacancies that result from turning over units and referring new clients. 
• Use the expand arrow on the bottom right bar to make the dashboard full screen. 
   

Reducing Vacancies

HSH is in the process of setting a goal vacancy rate based on current data analysis. We are working to overcome the challenges that create vacancies in our system: 

• We implemented a policy to lower requirements for the documents clients need to move into housing. 
• We added three new Access Points to increase services that support clients to navigate the housing process. 
• We added a streamlined housing process at the Tenderloin Center. 
• We implemented a policy outlining the length of time units can be offline for repairs.  
• We are working to better monitor the length of time units are vacant by improving vacancy tracking in our data systems. 
• We continue to improve the quality of our PSH buildings to help increase the rate at which clients accept referrals to vacant units. 

During San Francisco’s initial response to COVID-19, the City launched the Shelter-in-Place (SIP) Hotel Program as part of the COVID-19 Alternative Shelter Program. The SIP Hotel Program made a historic commitment to serving the unhoused population by providing non-congregate shelter for over 3,700 people experiencing homelessness who were most vulnerable to COVID-19. As the program wound down, the City and our partners helped three-quarters of guests exit to stable locations, including housing or shelter.

This page has information about the program and where guests went after the sites closed. 

Program Overview

The first SIP hotel sites opened in April 2020. The SIP hotel program ended in December 2022.  At its highest capacity, the hotel program provided 2,288 rooms across 25 sites.

• The SIP hotels largely served adults. Many adult guests were particularly vulnerable to COVID-19 due to their age or underlying health conditions. Over the course of the program, HSH served more than 3,300 adult guests in these non-congregate hotel sites.
  • In November 2020, the City started a coordinated effort to transition these guests exit to stable locations through the SIP Housing Process.
  • The dashboards at the end of this page provide up-to-date information about where these SIP hotel guests went after leaving the program.
  • When the SIP hotels closed in December 2022, two-thirds of eligible guests had exited to housing, with more guests in shelter and on the pathway to housing.

• HSH also served more than 300 family guests at one site. Families at this site were redirected to housing and shelter through the family Coordinated Entry process.

• The Department of Public Health also operated a site that sheltered and served approximately 115 high-acuity guests.

San Francisco used a centralized referral system to place guests in the SIP hotels. To reach especially vulnerable populations, the City partnered with the Department of Public Health, the Office of Transgender Initiatives, the Department on the Status of Women, and other community partners for guest referrals.  

SIP hotels offered a variety of services, including:   

The SIP program model had onsite wraparound services from the Department of Public Health and the Human Services Agency, such as medical and behavioral health, In-Home Supportive Services (IHSS), and benefits enrollment. This combination of services has helped many guests stabilize. Drawing on best practices from the SIP hotels, HSH is expanding similar collaborations with city partners across our system of care. The Department is also committed to expanding new shelter models, including semi- and non-congregate shelter. Visit HSH’s Temporary Shelter and Crisis Interventions page for more information. 

The SIP Hotel Wind Down and Housing Process

The SIP Hotel Program was a time-limited response to the COVID-19 pandemic. As the City moved from response to recovery, San Francisco slowly closed the Shelter-in-Place Hotel Program to support stable guest exists. The deliberate pace of the SIP program wind down allowed providers and staff to create individual exit plans and carefully match guests to appropriate housing units.

The City offered most SIP hotel guests a permanent solution to their homelessness at a lower cost than maintaining them in temporary shelter at a SIP hotel. For example, Permanent Supportive Housing is more than twice as cost-effective to operate as the SIP hotels. City leadership made a commitment to permanently house most SIP hotel guests through a coordinated SIP Housing Process that started in November 2020.

• Guests were assessed to determine their housing options or options for other next steps.

• Providers offered guests eligible for housing up to three units.

• If the guest declined all three offers of housing, the City provided Problem Solving services to help the guest identify a stable housing option outside the Homelessness Response System, including reuniting with family and friends.  The City guaranteed a shelter bed for guests who had no other option.

In August 2021, housing eligibility broadened to include all guests remaining in the SIP hotels with a demonstrated vulnerability to COVID-19.

Over 2,500 guests were eligible for the SIP Housing process.

• When the hotels closed, two-thirds of these guests had left to housing.

• Most guests from this group who did not exit to housing left for a stable indoor location. Many of these guests are on the pathway to housing.

• Only 15% left for an unknown destination after abandoning their bed, being discharged due to safety, or departing after being offered of shelter. In comparison, 50% of all guests served at the SIP hotels came from an unknown or unsheltered destination.

There was a group of approximately 800 other SIP hotel guests who were not eligible for the SIP Housing Process.

• The main reason people were not eligible for housing is because they left the hotels before the City started the coordinated effort to house people in November 2020. About 500 guests left the hotels before November 2020.

• About 300 guests in this group were still in the hotels after November 2020. These guests were offered Problem Solving services and shelter bed placements. These guests did not have a high risk of negative impacts from COVID-19. 

• Although they were not eligible for the SIP Housing process, the City was able to help about a quarter of this group of 800 guests locate permanent placements.

Housing and Other Destinations for Guests

The dashboard below shows detailed exit destinations for the adults served in HSH’s SIP hotels, split by guests eligible and not eligible for the SIP Housing Process. 

• When the last SIP hotels closed in December 2022, approximately 120 guests eligible for the SIP Housing Process who were staying at the final hotel sites exited to a non-congregate or semi-congregate temporary shelter. All of these guests were either pending placement in Permanent Supportive Housing sites or have a tenant-based voucher and were engaged in the housing location process.

• Some other former SIP hotel guests were in other temporary living situations while on the pathway to housing.

• We will continue to track guest outcomes through the end of June 2023 to reflect housing placements for these guests.

• Guests who exited the SIP hotel program from the DPH or family sites are not included in this dashboard since they did not go through HSH’s SIP Housing Process.

• Click the expand arrows in the bottom-right corner to view the dashboard full screen. 
• Use the buttons in the top-left pane to toggle between outcomes for “Guests Eligible for SIP Housing Process” versus “Other SIP Hotel Guests.” 

The dashboards below show the age, race, ethnicity, sexual orientation, and gender identity of the guests served in the Shelter-in-Place Hotels, broken out by group and exit type. 

---

User Tips

---

---

Combined demographic information for all guests served in HSH’s adult SIP hotel program is available, including some additional data with population breakouts and the prior living situation of guests.