Search Results for: access points

Youth between the ages of 18 and 27 can contact a Youth Access Point using the information below.   

Access Points are localized community gateways into San Francisco’s Homelessness Response System, which is the overall system of programs and housing opportunities for people experiencing homelessness. These Access Points provide Problem Solving, assessment, prioritization, and referral to shelter, housing, and other community services for San Francisco youth experiencing homelessness.

If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language. Your call will be returned within one business day.

Larkin Street Youth Services –   134 Golden Gate Avenue	Drop in hours: Monday to Friday, 10AM – 2PM Appointments available during Drop-in Hours	415-673-0911 ex. 352 Website
3rd Street Youth Center and Clinic 1728 Bancroft Avenue	By appointment only: Monday to Friday, 9AM – 5PM Call to schedule an appointment.	415-839-1706 Website
LYRIC 127 Collingwood Street	By appointment only: Monday to Wednesday, 10AM – 6PM Call for more information.	415-690-3028 Website
The SF LGBT Center 1800 Market Street	Drop in hours: Tuesday & Wednesday, 12PM – 5PM Phone and video services available by appointment only. To schedule an appointment, call or email.	415-865-5612 youth@sfcenter.org Website
Dolores Street & Larkin Street Youth Services 938 Valencia Street	By appointment only: Monday – Friday, 9AM – 5PM Call or email to schedule an appointment. Drop in hours: Wednesday, 10AM – 1PM	415-673-0911 x456 TAYNavigation@larkinstreetyouth.org

 

Families at risk of or experiencing homelessness with children under the age of 18 can contact a specific Access Point using the information below to access housing assistance and problem solving.  

Access Points are localized community gateways into San Francisco’s Homelessness Response System, which is the overall system of programs and housing opportunities for people experiencing homelessness. These Access Points provide Problem Solving, assessment, prioritization, and referral to shelter, housing, and other community services for San Francisco families experiencing homelessness.

If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language. Your call will be returned within one business day. Mobile response teams are available to meet families anywhere in the city who are unable to visit an Access Point. 

Central City Access Point – 37 Grove Street	Monday, Wednesday, Thursday & Friday: 9AM – 5PM Tuesday: 9AM – 12PM Closed the fourth Tuesday, monthly	415-644-0504 Website
Bayview Access Point – 1641 LaSalle Avenue	Monday to Friday: 7AM – 6PM Last Thursday of the month: 7AM – 12PM	415-430-6320 Website
Mission Access Point – 2871 Mission Street	Monday to Friday: 7AM – 5PM Last Thursday of the month: 7AM – 12PM	415-972-1281 Website

Access Points are localized community gateways into San Francisco’s Homelessness Response System, which is the overall system of programs and housing opportunities for people experiencing homelessness. These Access Points provide Problem Solving, assessment, prioritization, and referral to housing and other community services for San Francisco adults experiencing homelessness. For shelter resources, click the button below.

Adults over the age of 18 without minor children who are experiencing or at risk of homelessness can call the numbers listed below to reach the following Access Points. If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language.  Your call will be returned within one business day. 

Episcopal Community Services (ECS) –   123 10th Street (at Mission)  Phone: 415-487-3300 x 7000 Mobile response teams are available during operating hours to meet adults anywhere in the city who are unable to visit an Access Point. Teams will respond within a 2-hour window.	Monday, Tuesday, Thursday & Friday:  9AM – 4:30PM  Wednesday:  9AM – 12PM
Saint Vincent dePaul Society (SVDP) 525 5th St. (at Bryant) Phone: 415-597-7960 x 317 In recognition of the Omicron strain of COVID-19, SVDP is operating for remote services only. Updates will be provided when the office returns to normal business hours.	Monday, Wednesday: 8AM – 6PM Tuesday, Thursday, Friday: 8AM – 4:30PM
Swords to Plowshares (Swords) 1060 Howard St. (at Russ) Phone: 415-727-VETS (8387) This access point focuses on veteran services.	Monday to Friday: 8AM – 4PM

Permanent Supportive Housing (PSH) is long-term affordable housing with support services. On a given night, HSH houses over 9,000 individuals in PSH. Some PSH is site-based in specific buildings, while other PSH units are located in scattered sites across the city. Learn more about HSH’s housing programs. 

Vacancies happen when tenant leaves a PSH unit. Tenants may move to other housing options, pass away, or, in rare cases, abandon their unit. HSH works with providers to minimize the number of vacancies and length of time that units are vacant. 

Vacancy Data

The first dashboard shows details about the number and status of vacant units in site-based PSH for the most recently reported month. Some of these units are ready to have a tenant referred to them (“ready for referral”), but many are held offline for maintenance, inspections, or other reasons.

The second dashboard shows how many units have been vacant each month since October 2020. Use the “Reporting Period” slider to explore vacancy data in different time frames. Vacancy percentage data is available from December 2021 onwards. 

• The vacancy percentage is calculated by dividing the number of vacant site-based units by the total number of site-based PSH units in HSH’s portfolio.  Use the toggle in the top right corner to switch between vacancy numbers and the vacancy percentage.
• The vacancy percentage does not include new buildings that are in the process of leasing up. Newly opened buildings typically take a few months to fully lease up and for new tenants to move in. By excluding these buildings from our vacancy percentage calculations, we are able to more accurately monitor vacancies that result from turning over units and referring new clients. 
• Use the expand arrow on the bottom right bar to make the dashboard full screen. 
   

Reducing Vacancies

HSH is in the process of setting a goal vacancy rate based on current data analysis. We are working to overcome the challenges that create vacancies in our system: 

• We implemented a policy to lower requirements for the documents clients need to move into housing. 
• We added three new Access Points to increase services that support clients to navigate the housing process. 
• We added a streamlined housing process at the Tenderloin Center. 
• We implemented a policy outlining the length of time units can be offline for repairs.  
• We are working to better monitor the length of time units are vacant by improving vacancy tracking in our data systems. 
• We continue to improve the quality of our PSH buildings to help increase the rate at which clients accept referrals to vacant units. 

The first Shelter-in-Place (SIP) sites opened in April 2020 to provide temporary non-congregate shelter for people experiencing homelessness who were most vulnerable to COVID-19.  At its highest capacity, San Francisco’s SIP Hotel Program provided 2,288 rooms across 25 sites. The program has served over 3,700 guests, including adults, families, and Transitional Age Youth (TAY) ages 18-24. 

San Francisco used a centralized referral system to place guests in the SIP hotels. To reach especially vulnerable populations, the City partnered with the Office of Transgender Initiatives, the Department on the Status of Women, and other community partners for guest referrals. 

SIP Guest Information

The visual below shows the total guests currently staying in SIP hotels and total guests served through the SIP hotel program since the program opened in April 2020.  

The dashboards below show the demographic information of all guests served through the SIP Hotel Program.  Scroll for information on population type, race, ethnicity, age, gender identity, sexual orientation, and prior living situation.

Services at SIP Hotels

SIP hotels offer a variety of services, including:  

• Wellness checks and health screenings 
• Harm reduction services  
• In-Home Support Services (IHSS) and nursing support services 
• Referrals and linkages to Coordinated Entry Access Points and public benefits 
• Laundry and janitorial services 
• Meals 
• Security and de-escalation 

The SIP program model has onsite wraparound services from the Department of Public Health and the Human Services Agency, such as medical and behavioral health, in-home support services, and benefits enrollment. This combination of services has helped many guests stabilize. Drawing on best practices from the SIP hotels, HSH is expanding similar collaborations with city partners across our system of care. 

The Department is also committed to expanding new shelter models, including semi- and non-congregate shelter. Visit HSH’s Proposed Projects page for more information. 

SIP Hotels – Next Steps

As part of Mayor Breed’s Homelessness Recovery Plan, the City offers stable exits to guests as the SIP hotel program ends. Learn more about the SIP hotel program’s wind down and next steps for guests.