Search Results for: coordinated entry

Coordinated Entry (CE)is a key component of San Francisco’s Homelessness Response System. In late 2021, the San Francisco Department of Homelessness and Supportive Housing (HSH) began a two-phased process to evaluate and redesign San Francisco’s Coordinated Entry system.

The goal of the first phase was to produce an evaluation to learn, understand, and document how CE is currently structured and operates for adults, families, and youth experiencing homelessness in our community.

CE is intended to provide a consistent, streamlined process for households experiencing homelessness to access available housing and community resources to resolve their housing crisis. These resources include problem solving services, temporary shelter, rapid rehousing, permanent supportive housing, and other permanent housing solutions.

CE was developed to prioritize and match households experiencing homelessness to available resources because there has not been enough housing to meet the entire need. A functioning coordinated entry process is a requirement of the U.S. Department of Housing and Urban Development for the receipt of Homeless Response System Resources.

This evaluation report synthesizes the work done in Phase One. The evaluation will support the strategic planning and developing recommendations for the redesign of CE that will happen in the second phase. The evaluation is intended to answer key questions including:

• Are CE processes equitable?
• What is working well?
• What is not working well?

Work in Phase Two of this process to refine or redefine the Coordinated Entry process will draw on the feedback and learnings for this evaluation. It will need to consider the data findings, equity, and current data shortcomings, and the feedback of system users and other stakeholders.

The SIP housing process pioneered some new approaches and innovations which may be valuable to also bring to the next phase of planning. The report can be found HERE.

This page provides documentation for the Coordinated Entry and Housing Demographics Report. Documentation includes the report’s purpose, data source, reporting frequency, and key terms.

Purpose

This dashboard analyzes demographics of HSH clients served by Coordinated Entry since July 1, 2019. It allows users to compare the distributions of households represented in various stages of the Coordinated Entry housing process by demographic categories, including race, ethnicity, gender identity, sexual orientation, and age.

Data Source

All data in this dashboard is sourced from HSH’s Online Navigation and Entry (ONE) System, a HUD-compliant Homeless Management Information System (HMIS). 

Reporting Frequency

The dashboard refreshes Monday – Friday at 10 AM with data through the last complete quarter.

Data Notes

• Data can be viewed on a quarterly basis through the most recent complete calendar quarter. Data extends back to July 1, 2019. Prior data is not included in the dashboard, as Coordinated Entry did not roll out to all subpopulations until early 2019. 
• Data reflects the demographics of heads of household only.
• Demographic percentages in the bar charts are calculated using complete data only to allow for clearer comparison across CE categories. Incomplete data refers to cases where demographic variables were not collected, or where the client indicated that they did not know or refused to answer. The percentages of incomplete data are cited below the bar charts.
• Population cannot be determined for a small percentage of households. This data is removed from the report, and the percentage of missing data is indicated in the info button on the dashboard.
• Some households have multiple engagements under the same CE Status (for example, a household may be enrolled in CE multiple times over time). If a head of household appears multiple times under the same CE Status in the same reporting period and they have aged from one age tier to another between their engagements, then they will be reported according to their age as of their more recent engagement.
• HSH is continuing to onboard partners and nonprofit providers to track all housing referrals and placements in the ONE System. Until we reach full participation, the dashboard data may not fully reflect all housing referrals and placements made in San Francisco’s Homelessness Response System.

Questions?

• For general inquiries, contact hshexternalaffairs@sfgov.org

• For media inquiries, contact hshmedia@sfgov.org

• For technical issues related to this dashboard, contact hshdata@sfgov.org

Key Terms and Acronyms

For an explanation of how clients’ gender identity data is collected and reported in accordance with HUD standards, see the HSH’s Gender Identity Reporting Standards. 

Key terms for this dashboard include:

CE Status: Identifies the Coordinated Entry (CE) status of the clients at the time of the reporting period. CE statuses included in the dashboard are defined as follows:

CE Status	Definition
Enrolled in CE	Households that were actively enrolled in a Coordinated Entry program in the ONE system during the reporting period selected.
Housing Referral Status	Households that completed a primary assessment and were determined to be Housing Referral Status, as identified by their presence on a Community Queue in the ONE System within the reporting period selected.
Referred to Housing	Households referred to any Permanent Housing or Rapid Rehousing program in the ONE system during the reporting period selected, based on the initial date of the referral. Includes households referred through Coordinated Entry via the Permanent Housing – Rapid Rehousing Community Queue or CAAP Community Queue, but excludes referrals through the Pandemic Prioritization Queue or Emergency Housing Voucher Queue.
Housed	Households that moved into Permanent Housing and Rapid Rehousing programs during the reporting period based on a ONE System housing program enrollment with a confirmed move-in date. Excludes transfers based on clients with housing as a prior living situation. May include non-Housing Referral Status clients from the Alternative Shelter Program that received housing as a result of temporary Pandemic Prioritization processes.

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Population: Identifies the client household type in categories aligned with HSH’s definitions for homeless populations. For CE statuses “Enrolled in CE” and “Housed,” population types are identified based on the client’s household type and age at program enrollment. For the CE statuses “Housing Referral Status” and “Referred to Housing,” population types are identified based on the client’s most recent CE assessment type and age at assessment.

Population	Definition
Adult	Head of household aged 25 or over living in a household without minor children.
Transitional Age Youth (TAY)	Head of household aged 18 to 24 without minor children.
Family	Head of household aged 18 or over with one or more minor children. Pregnant people and parenting TAY are eligible for services under Family Coordinated Entry.

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Age: Clients’ ages are captured at different points for each CE Status:

• Enrolled in CE: Age at program enrollment
• Housing Referral Status: Age at CE assessment
• Referred to Housing: Age at referral
• Housed: Age at housing move-in

Age	Definition
Transitional Age Youth (TAY)	Heads of household aged 18 to 24.
Adults (25 – 54)	Heads of household aged 25 to 54.
Seniors	Heads of household aged 55 and above.