Search Results for: coordinated entry

Housing provides exits from homelessness through subsidies and supportive services.

Inventory of Housing Resources

The dashboard below includes an inventory of HSH’s housing resources broken out by household type and housing program type.

For mobile view, click the arrow on the bottom for page 2 or view on a separate page. 

We also track the number of units and beds dedicated to young adults ages 18 to 24, chronically homeless people, and veterans.

For mobile view, click the arrow on the bottom for page 2 or view on a separate page. 

Housing Program Types

Permanent supportive housing (PSH):

PSH offers tenants long-term affordable housing with a range of supportive services, including case management and housing retention assistance. Tenants pay up to 30% of their income in rent. 

• Site-based permanent supportive housing: Tenants live in units in a building that the City or a non-profit partner owns or master leases. Support services are located on site. Service levels vary by program. Some buildings include additional services like nursing, education and job training, youth and child programming, and food security support.

• Scattered-site permanent supportive housing: Tenants use subsidies to live in private-market units and receive support from mobile service providers.
  • Flexible Housing Subsidy Pool (FHSP): Tenants use subsidies to live in units on the private rental market through partnerships with landlords and non-profit partners.
  • Federal voucher programs: Tenants receive ongoing subsidies to lease units of their choice on the private market. The U.S. Department of Housing and Urban Development covers a portion of the voucher holder’s rent based on their income. These housing choice voucher programs include:
    • Emergency Housing Vouchers (EHVs)
    • Mainstream vouchers
    • Veterans Affairs Supportive Housing (HUD-VASH) vouchers

Rapid re-housing:

Rapid re-housing is a time-limited subsidy that gradually decreases as the tenant stabilizes and finds housing outside of the homelessness response system. Tenants live in private-market units and access supportive services, including case management and housing retention assistance.

Housing ladder:

The housing ladder program is for PSH residents who no longer require intensive case management support services. HSH refers these residents to a more independent housing setting. Their PSH units become available for unhoused people who need PSH with intensive case management services, while the housing ladder clients maximize their independence. Learn more about the housing ladder.

Other Resources

• The Mayor’s Office of Housing and Community Development manages DAHLIA, an online portal for affordable rental and homeownership opportunities in San Francisco. Visit the online portal.
• Get information about how people experiencing homelessness can access housing resources through Coordinated Entry.
• Learn about housing resources specific for veterans.
• Access data about vacancies in HSH’s site-based PSH portfolio.

Housing problem solving includes interventions to divert or rapidly exit people from homelessness.

Problem solving helps people identify possible pathways to resolve their current housing crisis without needing ongoing shelter or a housing resource from the homelessness response system (HRS). The foundation of problem solving is a creative, strengths-based conversation that helps people explore all safe housing options available to them – the person or household drives their own solutions. A problem solving resolution is achieved when a household has found a safe, indoor solution to their housing crisis outside of the HRS.  

We publish monthly updates about the number of households receiving problem solving assistance. We also report on people served through the City’s relocation assistance programs.

Eligibility

Any household experiencing homelessness in San Francisco is eligible for problem solving Interventions (refer to HSH’s definition of homelessness document) who has an annual household income at the time of assistance no higher than 50% of the Area Median Income (AMI).

Interventions

Housing problem solving interventions include:

• Problem solving conversations: help identify real-time solutions to a housing crisis
• Housing location assistance: helps households with income but without an immediate housing plan locate a place to rent
  • Includes shared housing placements to increase exits to housing
• Travel and relocation support outside San Francisco: travel and relocation assistance that results in a housing connection/safe housing plan in another community
  • The Human Services Agency leads two additional relocation assistance programs: Homeward Bound and Journey Home. Get more information on our Housing and Problem Solving Assistance page.
  • Visit our Citywide Relocation Assistance Dashboard to learn more.
• Reunification, mediation, and conflict resolution: helps households stay in a current or recent housing situation or new housing situation with mediation support
• Financial assistance: Flexible financial resources to cover specific costs that will assist households to stay in a safe, indoor place outside the HRS
• Connections to employment: currently a pilot with OEWD
• Referrals and links to a range of community services

Problem solving is offered at Coordinated Entry Access Points, five community locations, and family shelters.

Outreach engages people currently living outside. Outreach workers assess people’s needs and goals and connect people to crisis interventions, shelter, health and behavioral health care, permanent housing, and other services and opportunities both inside and outside of the homelessness response system.

HSH’s outreach team is the San Francisco Homeless Outreach Team (SFHOT). The Department also partners with several outreach and response teams in San Francisco and is involved in the citywide effort to address street homelessness.

San Francisco Homeless Outreach Team (SFHOT)

Through HSH, the San Francisco Homeless Outreach Team (SFHOT) works to engage and stabilize the most vulnerable individuals by voluntarily placing them into shelter and housing or connecting with other available resources. To make these placements, SFHOT works seven days a week to provide outreach and case management to people experiencing homelessness living on the streets of San Francisco.  Services are provided by small, skilled teams with expertise in the complex issues that are barriers to stability for this population. For individuals who are not ready to accept the services HSH has to offer, SFHOT continues to outreach and build motivation to ensure services are available when they are needed.

SFHOT works collaboratively with the Department of Public Health’s Street Medicine team and other teams to address medical and behavioral health needs, using an individualized approach that includes wrap-around services and promotes harm reduction and stability-based recovery.

Outreach Services:

• Skilled teams working in neighborhoods provide practical support, information and referral, in-depth assessment, and referrals to SFHOT case management for those who qualify.
• Access Partner for Coordinated Entry providing on-the-spot assessment or reassessment.

Case Management:

• Stabilizes individuals by addressing the numerous day-to-day and long-term problems related to homelessness.
• Provides shelter beds and stabilization rooms within the limited resources available.
• Works to connect each person with shelter and housing.
• Develops a stabilization plan for each of the individuals SFHOT works with to reduce the harms of homelessness.

Street Medicine:
Medical staff joins outreach services to help transition people living on the streets into shelter and housing.  The street medicine team provides healthcare using an adapted patient-centered medical home model. The street medicine team assess patients and establish care for chronic conditions such as medical, mental health, substance use, and cognitive disorders.  Additionally, the team provides health care services in shelter and Navigation Centers.

Inclement Weather: HOT activates inclement weather protocols during hot weather, cold weather, wet weather, and air quality incidents.  The team increases wellness checks, distributes appropriate supplies, and provides information on additional resources.

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Success Stories

In February 2021, a collaborative city and nonprofit team made up of: SFHOT, VA, Felton ICM and EMS6, worked together to house a vulnerable senior with schizophrenia who had been homeless in the Mission for 45 years. Bob* experienced homelessness when his first episode of schizophrenia began at the age of 30 years old. He lost everything: his job, family and stability. When Bob initially became homeless, he lived in his van for several years until he became ill and unable to maintain his vehicle. Through the journey of his return to stabilization, and outreach from SFHOT, Bob was in and out of hospital stays until the VA found Bob a SIP which could accommodate his ADL’s. After many attempts of housing offers, Bob successfully moved into the permanent supportive housing.

This page provides documentation for the Housing Inventory dashboard. Documentation includes the report’s purpose, data source, reporting frequency, and key terms.

Purpose

This report displays HSH’s current inventory of housing in terms of units or beds. It offers users the flexibility to view the data based on program type or household type, allowing for measurement in counts and percentages relative to the overall inventory.

Data Source

Data in this dashboard is sourced from the Online Navigation and Entry (ONE) System, a HUD-compliant Homeless Management Information System (HMIS).

Reporting Frequency

The dashboard refreshes once a month.

Data Notes

The inventory counts are derived from program unit/bed level information that is established in the ONE System. The inventory includes programs that are dedicated to serving homeless individuals and that participate in Coordinated Entry, and may include a small number of programs that are not directly funded by HSH.

The dashboard reflects the inventory that is identified as active in the ONE System on the day the report is generated. Inventory in the ONE System is updated as programs open or change and is reconciled at minimum once annually.

HSH is required to identify beds dedicated to chronically homeless individuals, young adults ages 18 to 24, and veterans as defined by HUD’s Homeless Management Information System (HMIS) Data Standards. Per HUD, a dedicated bed is a bed that “must be filled by a person in the subpopulation category (or a member of their household) unless there are no persons from the subpopulation who qualify for the project located within the geographic area.” Beds/units may be dedicated to more than one subpopulation (for example, a bed dedicated for chronically homeless veterans will appear in both the Total Chronic count and the Total Veteran count).

Certain projects may provide rental assistance without a fixed number of units or beds (e.g. scattered-site permanent supportive housing and rapid re-housing). In these cases, HSH follows HUD guidance from the HMIS Data Standards manual when determining how to record total bed and unit inventory.

Questions?

• For general inquiries, contact: hshexternalaffairs@sfgov.org 

• For media inquiries, contact: hshmedia@sfgov.org 

• For technical issues related to this dashboard, contact: hshdata@sfgov.org  

Metrics

Metric 1:	Subpopulation – Veteran Beds/Units
Definition:	The sum of all active housing beds/units dedicated to serving homeless veteran households.
Methodology:	Veteran beds are calculated as the sum of the following mutually exclusive data elements in the ONE system as required by HUD’s HMIS Data Standards:  – Beds dedicated to chronically homeless veterans  – Beds dedicated to young adult veterans  – Beds dedicated to any other veterans
Notes:	Subpopulation-dedicated inventory is tracked at a bed-level only per HUD HMIS standards. For the purposes of this dashboard, subpopulation dedicated inventory is converted to units in proportion with a given program’s ratio of beds to units:  [Sum of Program’s Veteran Units] = [Sum of Program’s Veteran Beds] * [Sum of Program’s Total Unit Inventory] / [Sum of Program’s Total Bed Inventory]

Metric 2:	Subpopulation – Young Adult Beds/Units
Definition:	The sum of all active housing beds/units dedicated to serving homeless young adult households.
Methodology:	Young adult beds are calculated as the sum of the following mutually exclusive data elements in the ONE system as required by HUD’s HMIS Data Standards:  – Beds dedicated to chronically homeless young adults – Beds dedicated to young adult veterans  – Beds dedicated to any other young adult
Notes:	Subpopulation-dedicated inventory is tracked at a bed-level only per HUD HMIS standards. For the purposes of this dashboard, subpopulation dedicated inventory is converted to units in proportion with a given program’s ratio of beds to units:  [Sum of Program’s Young Adult Units] = [Sum of Program’s Young Adult Beds] * [Sum of Program’s Total Unit Inventory] / [Sum of Program’s Total Bed Inventory]

Metric 3:	Subpopulation – Chronic Beds/Units
Definition:	The sum of all active housing beds/units dedicated to serving chronically homeless households.
Methodology:	Chronically homeless beds are calculated as the sum of the following mutually exclusive data elements in the ONE system as required by HUD’s HMIS Data Standards:  – Beds dedicated to chronically homeless veterans  – Beds dedicated to chronically homeless young adults – Beds dedicated to any other chronically homeless people
Notes:	Subpopulation-dedicated inventory is tracked at a bed-level only per HUD HMIS standards. For the purposes of this dashboard, subpopulation dedicated inventory is converted to units in proportion with a given program’s ratio of beds to units:  [Sum of Program’s Chronic Units] = [Sum of Program’s Chronic Beds] * [Sum of Program’s Total Unit Inventory] / [Sum of Program’s Total Bed Inventory]

Key Terms and Acronyms

• Housing Program Types: For program type definitions, see the definitions below the inventory dashboard on the housing page.

• Household Types: households are identified in accordance with HUD’s HMIS Data Standards. For the purposes of this dashboard, households are relabeled as follows for clarity:

Household Type: HSH Report	Household Type: HUD	Household Type Definition (HUD)
Adults	Households without children	Beds and units typically serving households with adults only. This includes households composed of unaccompanied adults and multiple adults.
Families with children	Households with at least one adult and one child	Beds and units typically serving households with at least one adult and one child.
Children only	Households with only children	Beds and units typically serving households composed exclusively of persons under age 18, including one-child households, multi-child households or other household configurations composed only of children.

• Subpopulations: Inventory is identified per HUD Data Standards.

Subpopulation	Definition
Veterans	Inventory dedicated to housing veterans experiencing homelessness and their household members must be identified.
Young Adults	Inventory dedicated to housing young adults (people between ages 18 and 24) experiencing homelessness and their household members must be identified.
Chronically Homeless Individuals	Per HUD Data Standards, inventory dedicated to housing people experiencing chronic homelessness and their household members must be identified.     The HUD definition of chronically homeless is:  (1) A homeless individual with a disability as defined in section 401(9) of the McKinney-Vento Assistance Act (42 U.S.C. 11360(9)), who:  – Lives in a place not meant for human habitation, a safe haven, or in an emergency shelter, and  – Has been homeless and living as described for at least 12 months or on at least 4 separate occasions in the last 3 years, as long as the combined occasions equal at least 12 months and each break in homelessness separating the occasions included at least 7 consecutive nights of not living as described. – or –  (2) An individual who has been residing in an institutional care facility for less, including jail, substance abuse or mental health treatment facility, hospital, or other similar facility, for fewer than 90 days and met all of the criteria of this definition before entering that facility. – or –  (3) A family with an adult head of household (or, if there is no adult in the family, a minor head of household) who meets all of the criteria of this definition, including a family whose composition has fluctuated while the head of household has been homeless.

Get information about HSH’s approved budgets.

• Access citywide budget documents and information about the budget process.

• Learn about the current year’s budget.

FY2023-24 & FY2024-25 Adopted Budget

The adopted FY2023-24 and FY2024-25 Budget for HSH is approximately $713 million in FY2023-24, and $646 million in FY2024-25. The budget:

• Maintains HSH’s current funding levels without programmatic cuts.
• Leverages local, state, and federal funds to start the housing, shelter, and prevention expansions outlined in Home by the Bay, the citywide five-year strategic plan to prevent and end homelessness.

HSH’s adopted two-year budget includes: 43.9% from local General Fund dollars, 35.2% from local Our City, Our Home dollars, 9.1% in federal funds, 7.8% in other local funds, and 4% in state funds. Our overall budget drops in FY 2024-25 due largely to the end of one-time state funding. 

The FY 2023-24 and FY 2024-25 budget adds 10 positions over the two years to continue to right-size HSH’s staffing levels. These additional staff allow HSH to keep up with this expansion and enhance departmental effectiveness.  

Ninety-two percent of the adopted two-year budget is appropriated to homelessness response system services, including 59 percent ($799.7 million) into housing. Housing costs go towards subsidies and services that keep households who have exited homelessness stably and successfully housed, as well as new units.

FY 2023-25 Key Initiatives and Expansions

The adopted budget includes investments to expand the homelessness response system and improve program quality.

Housing Investments

• Expansions: 
  • $12 million over two years to expand permanent housing by approximately 355 slots.  
  • $4 million to support operations and services of 258 newly constructed units through the City’s affordable housing pipeline serving adults, veterans, families, and young adults.  
  • $13 million for young adult and family acquisitions in FY2024-25. 

• Quality Improvements: $50 million to enhance housing quality and housing choice, including money management support services, a pilot for skilled nursing and enhanced behavioral health in permanent supportive housing (PSH), building upgrades at legacy PSH sites, and capital repairs. 

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Shelter Investments

• Expansion: Investments to add a net of approximately 594 beds, reaching 55% of the goal set in the citywide strategic plan.
  • Key expansions: one new shelter site in District 10, a 60-unit cabin project in the Mission, and expanded capacity of 395 beds across four existing shelter sites. 

• Key Continuing Programs: $54 million to maintain six programs with approximately 521 units and beds stood up during the response to COVID-19 that may otherwise have had to close:
  • Includes three hotel-based non-congregate shelters, one semi-congregate shelter, one cabin site, and one safe parking site. 

• Quality Improvements: $1.2 million over two years to enhance hours and services at shelters. 

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Prevention Investments

Expansions: Reach 34% of the citywide strategic plan’s goals by investing: 

• $16.2 million in homelessness prevention over 2 years to serve up to 750 additional households annually through the SF Emergency Rental Assistance Program (SF ERAP).   
• $1.9 million over two years to provide 75 Latine young adults with problem solving annually. 

FY 2023-24 and FY2024-25 Budget Approval Process

Over the winter, HSH held public meetings as required by the Administrative Code to solicit input on the proposed budget from the Local Homeless Coordinating Board and the general public.

HSH presented on the Mayor’s proposed budget at two hearings of the San Francisco Board of Supervisors Budget and Appropriations Committee on June 15, 2023, and June 22, 2023. Access meeting archives on the Board of Supervisors website.

The budget was fully adopted in July 2023. Get more information about the proposals and the final approved budget:

• FY2023-24 and FY2023-25 Mayor’s Proposed Budget Book (HSH content begins on page 211) 

• HSH Proposed Budget Presentation (presented on June 15, 2023)

• Our City, Our Home Fund reallocation proposal:
  • Summary: Proposed Revenue Reallocation
  • Details: Proposed Spending Reallocation
  • Mayor’s Proposed FY 2023-24 and FY 2024-25 OCOH Budget

• HSH Adopted Budget Overview Presentation (presented on July 6, 2023)

• Citywide Budget Process – Documents and Background 

FY2022-23 & FY2023-24 Adopted Budget

The adopted FY2022-23 and FY2023-24 Budget for HSH is approximately $672 million in FY 2022-23 and $636 million in FY 2023-24. The budget is characterized by significant investments in housing, shelter, and equity across the system.

Adopted Budget Overview

HSH Budget Overview: July 1, 2021 to June 30, 2024

Our overall budget dropped slightly in FY2023-24 due to the end of one-time state funding.​ Sources for our two-year budget include:​ 44% from local General Fund dollars, 37% from local Prop C dollars​, 10% in federal funds, 6% in other local funds, and 4% in state funds.

With ongoing Prop C funding, HSH’s budget has more than tripled since the first year of the Department’s operation.  This budget will right-size HSH’s staffing levels to keep up with this expansion and enhance our effectiveness.

Proposed Budget Since Department Creation (dollars in millions)

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Budget Highlights

The FY2022-23 and FY2023-24 budget includes significant investments in the following areas:

Equity in the Permanent Supportive Housing (PSH) portfolio:

• $30 million over two years to raise case manager salaries to $28 dollars/hour and increase frontline property management staff wages.
• $32.4 million over two years to increase case management staffing in PSH, bringing case manager-to-client ratios to 1:20 in family and youuth sites and closer to 1:25 in adult sites.
• $5 million in one-time funding for repairs, improvements, Wi-Fi, and other upgrades.

Ending Transgender Homelessness:

• Dedicate 150 scattered-site PSH subsidies for transgender and gender non-conforming (TGNC) households.
• Acquire 50 to 80 units of PSH for TGNC youth.
• Invest $6 million over two years to build provider capacity, fund short-term/shallow subsidies, and/or provide flexible financial assistance.

Shelter Investments:

• $7 million for a new non-congregate cabin program in the Mission.
• $25 million in new state funding to operate approximately 410 beds of non- and semi-congregate shelter at 711 Post and the Baldwin Hotel
• Continue key existing programs:
  • $18 million over two years to continue the Bayview Vehicle Triage Center (VTC) and open a second VTC site.
  • $8.1 million in FY2022-23 to continue existing Safe Sleep and cabin programs.
  • $24 million to extend one year of operations at three hotel-based emergency shelters with approx. 300 units.

Other Key Investments:

• $1.2 million ongoing to support the Street Wellness Response Teams.
• $900,000 over two years to pilot the HSH Street Ambassadors Program.
• $300,000 annually for mental health training and support for frontline staff.
• $230,000 annually to implement overdose requirements and reduce overdoses.

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Additional Budget Details: FY2022-23 Budget

FY2022-24 Budget Hearings

HSH presented on the Department’s proposed budget at two hearings in June 2022 at the San Francisco Board of Supervisors Budget and Appropriations Committee.

• First Hearing – Thursday, June 16, 2022
• Second Hearing – Wednesday, June 22, 2022
• Public Comment Day – Friday, June 24, 2022

As part of the budget process, HSH held a series of public meetings required by the Administrative Code to solicit input from the Local Homeless Coordinating Board and the general public.

• January 3, 2022:Local Homeless Coordinating Board Monthly Meeting
  • Access the Budget Presentation
• February 7, 2022: Local Homeless Coordinating Board Monthly Meeting
  • Access the Budget Presentation

FY2021-22 and FY2022-23 Adopted Budget

The City and County of San Francisco’s FY21-22 and FY22-23 budget included significant investments to address homelessness in San Francisco and expanded the work started through the Mayor’s Homelessness Recovery Plan in 2020.

Budget Overview

The FY21-23 HSH budget leveraged $1.2 billion over two years in federal, state, and local resources (including Prop C funds). In addition to HSH’s existing commitments, we proposed to:

• add up to 4,000 new housing placements.
• prevent homelessness and eviction for over 8,000 households.
• support two new Safe Parking sites.
• fund the continuation of a new 40-bed emergency shelter for families.
• cap all Permanent Supportive Housing (PSH) rents in the City’s PSH portfolio at 30% of a tenant’s income.

HSH requested community feedback on the proposal during several public meetings in 2021, as well as conversations with nonprofit partners and advocates. The Department worked closely with the Our City, Our Home (OCOH) Oversight Committee to strategically invest Prop C funding into eligible expenditure categories, including Permanent Housing, Temporary Shelter, and Homelessness Prevention for people experiencing homelessness. In June 2021, HSH presented an overview of the proposed FY21-23 budget to the San Francisco Board of Supervisors.

Budget Details

The FY21-23 approved budget reflected the City’s continued prioritization of resources for people experiencing homelessness as we shifted out of the COVID-19 emergency response and into the recovery period.

The budget decreased by 22% between FY20-21 and FY21-22, largely due to the decrease in revenues from one-time COVID-19-related assistance. The City’s support of the Department from the general fund grew 13% in FY21-22. Additionally, over $500 million in funding from Prop C (Our City, Our Home) supports the Department’s work in FY21-23. Prop C funding was included in the full budget process for the first time this year.

HSH’s FY21-23 budget included funding for:

Housing is healthcare, and the approved FY21-23 budget reflected the City’s continued investment in supportive housing as the most effective solution to homelessness. In addition to HSH’s Essential Service Areas, the FY21-23 budget also included funding for health services (1.4%) and HSH administration and program delivery (8.4%).

HSH’s approved FY21-23 budget served four defined populations: