SF HSH

SF Department of Homelessness and Supportive Housing

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Housing and Problem Solving Assistance

HSH and our partners offer housing assistance to people who are experiencing homelessness or are about to lose their housing within 14 days.

Coordinated Entry Access Points

Contact a Coordinated Entry Access Point to get assistance.

Access Point staff provide housing problem solving (including relocation assistance) and assess your needs. If you’re eligible, they connect you with housing resources and other community services for people experiencing homelessness in San Francisco.

Adults (over the age of 18, without minor children)
Adult Access Points
Young adults (ages 18-24 upon intake)
Youth Access Points
Families (adults with children under the age of 18)
Family Access Points
Survivors of Violence
Survivors of Violence Access Points

Other Housing Problem Solving

Five other locations offer problem solving both for people over 18 and for families. They do not provide housing assessments or other Coordinated Entry services.

AgencyLocationContactHours (Monday to Friday)
Glide FoundationWalk-In Center – 330 Ellis Street, Suite 101(415) 674-6012
info@glide.org
8:30AM – 5PM
Hospitality HouseVarious Locations
Community Building Program – 290 Turk Street415-749-21089AM – 5PM
Employment Program – 181 6th Street415-369-30579AM – 5PM
Tenderloin Self-Help Center – 146 Leavenworth Street415-749-21437AM – 7PM
6th Street Self-Help Center -169 6th Street415-369-30409AM – 10PM

Other Resources

  • People at risk of homelessness can apply for San Francisco’s Emergency Rental Assistance Program.
  • Unaccompanied minors (under age 18) can contact Huckleberry House or Diamond Youth Shelter to access shelter and other resources.
  • Survivors of violence are welcome at all Access Points. Visit sf.gov for additional resources.
  • Other agencies offer housing for low-income people, including the San Francisco Housing Authority and the San Francisco Mayor’s Office of Housing and Community Development.
  • Tenants and case managers looking for housing ladder application information should visit the housing ladder program page.

Family Temporary Shelter

Families with children under the age of 18 can contact a Coordinated Entry Access Point or request an emergency placement at the programs listed below.

Buena Vista Horace Mann Stay-Over Program

The Stay-over Program at Buena Vista Horace Mann is for San Francisco Unified School District students and their families who are experiencing homelessness and are attending San Francisco K-12 public schools (not including charter or private schools).

Stay Over Program at BVHM
3351 23rd Street
Monday – Friday: 7PM – 7AM
Saturday, Sunday & SFUSD Holidays: 24 Hours
628-215-0403 – Office line 9a -5p
415-879-4316 – Shelter line 7p – 7a

Urgent Accommodation Vouchers for Families and Pregnant People

The 14-Day Urgent Accommodation Voucher (UAV) for Families and Pregnant Persons is a self-referral program that allows families experiencing homelessness to receive immediate shelter in a San Francisco hotel. To access this 14-day emergency shelter in a San Francisco hotel, please contact Compass Family Services UAV Program at 415-340-0572 to inquire about room availability.

Emergency Congregate Shelter for Pregnant People

This special 14-day Emergency Placement at Hamilton Family Emergency Shelter is for pregnant people and pregnant couples experiencing homelessness, without minor children. For pregnant people with children, please call the access points listed above.

This program is designed to provide low barrier access to shelter for pregnant persons experiencing homelessness. The program goal is to ensure the pregnant person is engaged in the Coordinated Entry process, completes a Family Success Plan, and is connected to the following resources:

  • HSA Program benefits (i.e. Medi-Cal, CalWORKs, CalFresh)
  • Prenatal care programs
  • Behavioral Health
  • Financial Coaching

To access this space-limited program, please call: 628-250-0016

Urgent Accommodation Vouchers for Survivors of Violence

The 14-Day Emergency Placement Urgent Accommodation Voucher (UAV) for Survivors of Violence is a self-referral program that allows families fleeing intimate partner violence, sexual assault and/or human trafficking and experiencing homelessness to receive immediate shelter in a San Francisco hotel. To access this 14-day emergency placement, please contact St. Vincent de Paul at 415-940-2864 or 415-940-2866 to inquire about room availability.

Adult Temporary Shelter

Adults experiencing homelessness can access shelter in a few ways:

  • Call the San Francisco Homeless Outreach Team (SFHOT) to request outreach and connection to available resources at: (628) 652-8000.
  • Sign up for the adult shelter reservation waitlist for a bed at three of HSH’s sites (see below).
  • Get shelter through other self-referrals.
    • Walk up to Dolores Shelter Program at 1050 South Van Ness Avenue in the Mission:
      • Overnight-only shelter that operates from 6:00 p.m. to 8:00 a.m. seven days a week.
      • Walk-up guests can begin lining up at 5:30 p.m. (first-come, first-serve).
    • Walk up to the Interfaith Winter Shelter (see information below).

Adult Shelter Reservations

To register for the waitlist for an adult shelter bed at Next Door, MSC-South, or Sanctuary, use the form linked below or call the SFHOT and Adult Shelter Access Line at (628) 652-8000. Please complete only one registration form per person. There is no need to both call AND fill out the form below.

Adult Shelter Reservation Form

These shelters are for self-sufficient adults without minor children.

  • Young adults can use this registration form or visit a youth Coordinated Entry Access Point
  • Survivors of domestic violence can use this reservation system. You can also visit sf.gov’s list of resources or call Women, Inc’s 24/7 support line at: (877) 384-3578.
  • Printable Flyers about the Adult Shelter Reservation System Available in:
    • English, Spanish, Chinese, Filipino

Check your status on the shelter reservation waitlist linked below.

Your Waitlist ID is how you find yourself on the list. Your ID is your eight-digit birthdate (MMDDYYYY) followed by your initials (for example, 08291958MJ).

Shelter Reservation Waitlist

It may take up to 24 hours for your name to show up on the list after you register.

Taimon Booton Navigation Center

Transgender, Non-Binary, and Intersex folks who are unhoused can access beds at Taimon Booton Navigation Center by emailing tbncintake@sfcommunityhealth.org or by calling 415-323-5941.

Urgent Accommodation Voucher for Survivors of Violence

The 14-Day Emergency Placement Urgent Accommodation Voucher (UAV) for Survivors of Violence is a self-referral program that allows adults fleeing intimate partner violence, sexual assault and/or human trafficking and experiencing homelessness to receive immediate shelter. To access this 14-day emergency placement, please contact St. Vincent de Paul at 415-940-2864 or 415-940-2866 to inquire about room availability.


Get answers to frequently asked questions about adult shelter reservations.

Accessing Shelter

There are different ways for adults, families with minor children, young adults ages 18 to 27, and unaccompanied minors to access shelter. Scroll for more information.

Adult Shelter

Adults seeking shelter have several options. Visit the adult shelter page to learn more.

  • Call the San Francisco Homeless Outreach Team (SFHOT) to request outreach and connection to available resources at: (628) 652-8000.
  • Sign up for the adult shelter reservation waitlist for a bed at three of HSH’s sites.
  • Get shelter through other self-referrals.

Family Shelter

Families can:

  • Contact a Family Coordinated Entry Access Point.
  • Request emergency placements at programs specific to families. Visit the family shelter page to learn more.

Young Adult (18 – 27) Shelter

Young adults (18-27) can:

  • Contact a Youth Coordinated Entry Access Point.
  • Use the adult shelter reservation system or self-refer to sites in the adult system.
  • Call the young adult temporary hotel voucher program hotline.

Shelter for Unaccompanied Minors

Unaccompanied minors under 18 can contact Huckleberry House or Diamond Youth Shelter to access shelter and other resources.

LHCB Monthly Meeting Archive – 2021

LHCB Meetings in 2021 were held virtually.

December 2021 LHCB Meeting

Meeting Details

  • December 6, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • December Agenda
  • November’s LHCB Meeting -Draft Minutes
  • LHCB HSOC-Public Comment
  • Problem Solving LHCB
  • December 2021 Directors Report 
  •  HSH_LHCB FY23_and_FY24_Budget

November 2021 LHCB Meeting

Meeting Details

  • November 1, 2021
  • 11:00 a.m. – 1:30 p.m.

2021 Continuum of Care Program Competition

  • 2021 SF CoC Priority Listing_Posted 11.10.21
  • SF CoC Application_Posted 11.10.21

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • November Agenda
  • LHCB Letter-Shelter Self-Referral
  • LHCB HSOC Presentation
  • LHCB HSOC-Public Comment
  • LHCB_November 2021
  • November LHCB Presentation
  • Financial Justice Project-LHCB Presentation

Special Meeting: October 2021 Continuum of Care

Meeting Details

  • October 25, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • October Special Meeting Agenda
  • 2021 SF CoC Priority Listing
  • City-Attorney-Memo on Public Meetings

October 2021 LHCB Meeting

Meeting Details

  • October 4, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • October Agenda
  • Street Response Community Workgroup_Letter
  • LHCB_Letter Re-Shelter Self-Referral
  • Public Comment- Hand raised
  • HSH Monthly Update

September 2021 LHCB Meeting

Meeting Details

  • September 13, 2021
  • 11:00 a.m. – 1:30 p.m.
  • September LHCB Meeting was moved to September 13th due to Labor Day Holiday.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • September Agenda
  • Hand raised-Public Comment
  • Monthly Report
  • 2021 Sheltered PIT Count Presentation
  • 2021 SF New Project Scoring Tool_APPROVED_09.13.21
  • 2021 SF Renewal Project Scoring Tool_APPROVED_09.13.21
  • 2021.09.13_LHCB Meeting CoC NOFO Slides

Special Meeting: September 2021 Continuum of Care Bidder’s Conference

Meeting Details

  • September 3, 2021
  • 10:00 a.m. – 12:00 p.m.

Access

  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • SF Bidders Agenda
  • 2021 CoC NOFO Competition Page
  • 2021 CoC NOFO Materials 

August 2021 LHCB Meeting

Meeting Details

  • August 2, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • August Agenda
  • July’s Minutes
  • HSOC Presentation 
  • Hand-raised feature for public comment
  • LHCB Update 

July 2021 LHCB Meeting

Meeting Details

  • July 12, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • July Agenda
  • June’s Draft Meeting-Minutes
  • CoC-ESG Desk Guide_July 2021
  • PSH Acquisitions
  • HESPA Coordinated Entry LHCB
  • Monthly Report_July_2021
  • Emergency Housing Voucher Update

June 2021 LHCB Meeting

Meeting Details

  • June 7, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • June Agenda
  • May’s Meeting Minutes
  • CoC-ESG Desk Guide_DRAFT_06.07.21
  • SIP Rehousing Plan-May
  • Budget Deck Presentation 6.7.2021
  • HSH Monthly Update
  • Hand-raised feature-Public Comment

May 2021 LHCB Meeting

Meeting Details

  • May 3, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • May Agenda
  • Memo to LHCB on 2021 CoC Local Competition
  • MissionAssessmentPlan_
  • A Woman’s Place Housing – LHCB
  • LHCB Meeting-2021 Local Competition 
  • 01. 2021 SF Renewal Scoring Tool_
  • APPROVED SF New Scoring Tool_
  • APPROVED SF Local Process_APPROVED
  • May_Monthly Update

April 2021 LHCB Meeting

Meeting Details

  • April 5, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • April Agenda
  • LHCB_Update

March 2021 LHCB Meeting

Meeting Details

  • March 1, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • March Agenda
  • HSH LHCB Presentation
  • Coordinated Entry Standards
  • COVID-19 Vaccine Ambassador Training: Building Vaccine Confidence 03.02.2021

February 2021 LHCB Meeting

Meeting Details

  • February 1, 2021
  • 11:00 a.m. – 1:30 p.m.

Access

  • Audio Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • February Agenda
  • STE Interim – Oat 180 Jones Presentation
  • LHCB PSH Update Presentation
  • February 1 Written Standards Powerpoint
  • CE Standards for January 2021 CE Public Meeting
  • SIP Hotel Response Letter Jan 21
  • HSH Monthly Presentation
  • Our City Our Home Update

Special Meeting: February 2021 – Budget Meeting #2

Meeting Details

  • February 8, 2021
  • 1:00 p.m. – 1:00 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • Agenda
  • HSH LHCB Presentation

Special Meeting: January 2021 – Budget Meeting #1

Meeting Details

  • January 22, 2021
  • 2:00 p.m. – 3:00 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • Agenda
  • HSH LHCB Presentation

January 2021 LHCB Meeting

Meeting Details

  • January 4, 2021
  • 11:00 a.m. – 1:00 p.m.

Access

  • Meeting Recording
  • Join virtually: via Webex
    • Additional dial in details in the agenda.

Materials

  • January Agenda
  • December’s LHCB Meeting
  • DPH Reccommendation Unsheltered Count
  • HUD Exception
  • HHAP 2 LHCB Presentation_
  • WAF 8.0 – Presentation
  • Hand-raised-Public Comment
  • January monthly update
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